Contact Centre Agent

Position: Contact Centre Agent - Working from Home
Location: Stoke-on-Trent

Join Our Team as a Contact Centre Agent - working from home!

Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced environment where your communication skills shine? If so, we want you to join our dynamic team as a Contact Centre Agent!

Shifts:

Monday to Friday 8am to 8pm and Saturday 8am to 2pm

Who We Are:

We are an organisation dedicated to providing top-notch service on behalf of our client, a prominent company in the industry. As a Contact Centre Agent, you will play a crucial role in being the first point of contact for our customers, ensuring their needs are met with professionalism and care.

What You'll Do:

As a Contact Centre Agent, your primary responsibilities will include:

Handling up to 70 customer calls per day, addressing inquiries, and resolving issues with a friendly and positive attitude.
Delivering high-quality customer service while adhering to established procedures and service levels.
Using your initiative to source information and provide effective solutions for our customers.
Communicating with various stakeholders, including clients and third parties, to ensure seamless service delivery.
Completing call wrap-up tasks efficiently, maintaining accuracy in documentation.

What We're Looking For:

To excel in this role, you should possess:

Customer Service

Experience:

Proven experience in handling customer contacts and resolving inquiries.
Call Management

Skills:

Ability to control calls effectively, minimising escalations and ensuring a smooth customer experience.
Excellent Communication

Skills:

Strong verbal and written communication skills, with the ability to convey information clearly and professionally.
PC Proficiency:
Expertise in using a PC and office automation tools, including Outlook, Word, and Excel.
Problem-Solving Abilities: A proactive approach to identifying issues and implementing solutions.
Home Working Setup: A suitable home working environment, including reliable Wi-Fi, electricity, and a dedicated workspace that complies with DSE regulations.

Why Join Us?

Career Development:
We believe in investing in our employees. Opportunities for growth and development are available as you progress in your career.
Supportive Environment:
Work in a cheerful yet professional atmosphere where your contributions are valued, and teamwork is encouraged.

Ready to Make a Difference?

If you're excited about the opportunity to make a positive impact in the lives of customers, we want to hear from you! Apply now and take the first step towards a rewarding career with us.

Join us in providing exceptional service and creating memorable experiences for our customers! Your journey begins here!

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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