Out of Veterinary Receptionist

Join Our Team as an Out-of-Hours Veterinary Receptionist! Are you ready to put pets first? At CVS Vets, we make pets a priority every day!

Location:

To be based at our site in Chester – Units E&F, Telford Court, Gates Lane, Chester gates Road, Chester, CH1 6LT

Contract:

12‑month Fixed Term Contract

Hours:

12.63 hours per week

Shift Pattern: 4‑week rolling rota:

• Week 1 – Tuesday 18:30 – 23:00 and Wednesday 18:30 – 23:00
• Week 2 – Tuesday 18:30 – 23:00 and Wednesday 18:30 – 23:00
• Week 3 – Tuesday 18:30 – 23:00, Wednesday 18:30 – 23:00, Saturday 13:00 – 19:00 and Sunday 10:00 – 19:00
• Week 4 – Tuesday 18:30 – 23:00 and Wednesday 18:30 – 23:00

Get a glimpse of what makes us special:

Joining a CVS Vets–owned practice is more than just starting a job – it’s the beginning of a rewarding career with one of the UK’s leading veterinary groups. Our mission is simple yet meaningful: to provide the best possible care for animals, and this dedication guides everything we do.

With a network of over 500 practices and more than 8,000 devoted professionals, you’ll become part of a supportive community focused on one goal: putting pets first.

If you’re looking for a role where your skills truly matter and your future is bright with possibilities, CVS Vets is the perfect place for you.

• Manage communication – handle incoming calls and schedule appointments efficiently
• Resolve inquiries – respond to queries via phone, email and in‑person interactions with professionalism
• Client reception – greet and register new clients, ensuring a warm welcome
• Insurance management – process and manage insurance forms adeptly
• Medication distribution – dispense medications as required
• Financial transactions – process payments accurately and efficiently
• Provide emotional support – offer empathy and understanding to clients during distressing times, while maintaining professionalism
• System utilisation – organise patients using the in‑house system efficiently
• Inter‑practice communication – liaise with veterinary practices to address patient needs and queries
• Debt and refund management – make necessary phone calls regarding debts, belongings and refunds
• Client care – ensure every client feels welcomed and valued at our practice

• Previous experience as a receptionist is a must; experience in a veterinary setting is a bonus!
• Resilience and the ability to handle emotional situations with grace
• Strong communication skills paired with genuine empathy
• Outstanding customer‑service skills and experience with the public
• Positive attitude and superior teamwork abilities
• Proficiency in Microsoft Office and database systems

• Competitive salary aligned with the National Minimum Wage (effective 1 April 2025)
• Generous 5‑week annual leave plus Bank Holidays (pro‑rated)
• A collaborative and supportive team environment
• Staff discounts on veterinary services and products
• Access to our Employee Assistance Programme and over 400 Mental Health First‑Aiders
• And so much more!

For a full list of what we offer, .

Our innovative Receptionist Careers Pathway offers a clear, structured path to develop your skills and grow within CVS. With a range of courses, you’ll gain the knowledge and confidence to deliver top‑tier client service and advance your career with us.

CVS is dedicated to fostering an inclusive workplace where everyone can be their true selves, celebrating diversity and empowering each team member to perform at their best.

We’re committed to building a workforce that reflects the diverse communities we serve.

Please note:

We can only accept applications from candidates with the Right to Work in the UK, as we are unable to offer visa sponsorship for clinical support roles due to Home Office criteria.