Customer Service Manager

Overview

Our client is a privately owned e-commerce company, enjoying a period of rapid growth. They specialise in an exciting range of licensed products, that are unique to them and generating ever growing traffic to their site.

With an online rating of just under 5 stars from almost 10,000 customer reviews, their focus is very firmly on maintaining the best possible customer service levels to their B2C customers. For that reason they are looking for a
Customer Service Manager to lead their small but effective customer service team, working closely with the board of Directors, ensuring that they are aware of any recurring issues in order to continually improve their processes.

The ideal candidate will currently be an experienced Customer Service Manager or Customer Service with B2C experience, ideally in an ecommerce business. As this is a relatively small team, you will need to be hands on with customer calls, e-mails and web chats.

The role will be office based four days each week with Fridays working from home. As the leader of the customer service function, you will guide process improvements, monitor ticket trends, and collaborate with the board to address recurring issues and drive service excellence. You will also be involved in day‑to‑day customer interactions to stay connected with client needs.

If you believe you have the experience to lead this team we would love to hear from you. In the first instance, please send an up to date version of your CV together with details of your current package.

Should you know anyone who may be interested in this, or any of our other vacancies, we offer a referral scheme. Please click on Referrals at the top of this page for more information.