Swedish speaking Amazon Customer Service Associate; work from home

Job Overview

Role:
Swedish speaking Customer Service Associate
Job Type: 12 month fixed-term contract, full time 40 hours per week

Location:

United Kingdom (virtual, work from home in the UK at your registered home address)
Pay Rate: £14.05 per hour + £1 per hour language premium

Start date:

23rd February 2026

Our mission at Amazon is to be Earth’s most customer‑centric company, and our award‑winning Customer Service team is a key part of achieving that goal. We provide training to help you problem‑solve for customers and bring your unique personality to every conversation.

As a Customer Service Associate, you will:

• Prevent issues, solve queries, and delight customers.
• Be the first point of contact for our customers based in Sweden through phone, chat, and/or email – covering order, product, payment, and website guidance questions.
• Navigate, research, and review solutions using a variety of tools and communicate effectively with customers.

This role requires working variable hours to match customer needs. You will work day and late evening shifts, with a minimum 40‑hour week (i.e., 5×8 hr). Working hours run from 6 am to 8 pm, Monday to Sunday, including national holidays and Sundays. Schedules are released six weeks in advance.

• Minimum age: 18 years old
• Right to work in the UK
• Strong communication skills in Swedish and English (both written and oral fluency)
• Experience working with a computer
• Availability to work varying shifts from Monday to Sunday within the operating hours of 6 am to 8 pm
• Willingness and ability to work in rotating shifts (early, late, weekend, and overtime as required)
• Initial eight/nine weeks availability for full‑time training (paid)
• Quiet, distraction‑free workspace (dedicated office space with a desk and chair)
• Minimum 50 Mbps broadband connection speed with a hard‑wire Ethernet internet connection (no Wi‑Fi). Amazon will provide a complete equipment package before training.

• Hard‑working, articulate, and detail‑oriented
• Friendly and customer‑focused in every situation
• Ability to learn quickly and embrace change
• Comfortable multitasking in a high‑energy environment

• Amazon employee discount
• Private medical insurance
• Amazon pension plan
• Lifestyle benefits and retail discounts through Amazon Extras program
• Expert training and ongoing opportunities to learn more and develop your skills

You’ll need 1‑2 hours to complete the full application, including assessments that evaluate your suitability for the role. Use a laptop or desktop computer for the best experience. You can save your application between stages and return to it, but we advise completing it in one sitting if possible. If selected, your Swedish language skills will be assessed.
We will contact you about next steps if successful.
PLEASE UPLOAD YOUR CV

Amazon is an equal opportunities employer. We believe passionately that a diverse workforce is central to our success. We make recruiting decisions based on experience and skills.

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Roll:
Svensktalande Kundtjänstmedarbetare
Typ av jobb: 12 månaders tidsbegränsat kontrakt, heltid 40 timmar per vecka
Plats:
Storbritannien (virtuell, arbeta hemifrån i Storbritannien på din registrerade hemadress)
Lön: £14.05 per timme + £1 per timme språkpremium
Startdatum: 23/02/2025

Som en av Amazons kundtjänstmedarbetare har du ett tydligt syfte: lösa problem, svara på frågor och lämna kunderna glada efter kontakten. Du är första kontaktpunkten för kunder baserade i Sverige via telefon, chatt och e‑post – allt från order‑ och produktfrågor till betalningsfrågor och webbsokning.

Arbetstid varierar för att möta kundernas behov. Du arbetar kvälls­ eller dagskift, minst 40 timmar i veckan, t.ex. 5×8 timmar. Du kan schemaläggas på röda dagar, men får lönesättning. Scheman ges sex veckor i förväg.

• Minst 18 år gammal
• Har rätt att arbeta i Storbritannien
• Talar, förstår och skriver svenska…