Customer Operations Specialist; remote

Overview

– Europe's best online test user recruitment service

Testing Time supports user researchers, UX/UI specialists and market researchers from well-known companies such as Zalando, UBS, Kleinanzeigen, Trivago, Salomon and AXA by making test user recruiting easy, fast, and hassle-free.

Do you love supporting our customers recruitment projects from A-Z? We’d like to have you in our team as our new Fulltime Customer Operations Specialist! You will be a key member of Testing Time’s team and be responsible for the daily delivery of the best matching test users.

• You independently handle customer support queries via calls and emails, acting as the first point of contact during our service hours 8:30-17:30h CET
• Troubleshooting in case of late cancellations, non-attendance of the participants and other issues
• Collaborating cross-functionally with Key Account Managers, Product Managers and Marketing
• Handling customer and user requests via ticketing systems

• a permanent residence and work permit in Europe
• a background and experience in customer service or a similar office job
• a positive, enthusiastic and going the extra mile when needed to fit in our company’s culture
• excellent written and verbal communication skills in French (ideally native) and English
• a passion to deliver a first class customer service with a proactive, flexible and structured approach
• the capability to handle difficult customers or situations by offering solutions
• the ability to work under pressure in peak times and to meet demanding recruitment deadlines
• the ability to prioritise different urgent tasks at the same time
• an adaptive capacity to new systems, processes and tasks
• the interest of contributing as a team player within a functioning team
• the eagerness to constantly develop in this long term opportunity

• speak German fluently on top of French and English
• have experience in project / partnership management
• are familiar with the service hub from Hubspot and/or the Zendesk ticketing system
• knowledge about the Swiss market

• Apple laptop
• Extra bonus for outstanding team performance
• After your first successful year, you get a considerable yearly budget for further education, coaching and training
• Generous vacation contingent and additional loyalty days