Remote Appointment Coordinator

Job Type: Full-time / Part-time / Flexible shifts available

One of our clients is looking for a highly organised Remote Appointment Coordinator to manage bookings, schedules, and customer communications within a busy service environment. This fully remote role is ideal for someone who enjoys organisation, multitasking, and delivering excellent customer support while working from home.

You’ll play a key role in ensuring appointments run smoothly, schedules remain accurate, and customers receive timely communication and support.

• Schedule, confirm, and reschedule appointments via phone, email, and online systems
• Manage diaries and coordinate bookings across multiple calendars
• Communicate with customers, clients, and internal teams
• Update CRM or booking systems with accurate information
• Send reminders and follow up on missed or cancelled appointments
• Handle inbound and outbound calls related to scheduling
• Maintain data accuracy and ensure compliance with internal processes
• Support general administrative and coordination tasks

• Previous experience in appointment scheduling, administration, customer service, call handling, or coordination roles
• Strong organisational and time-management skills
• Clear communication skills and professional phone manner
• Comfortable working remotely and managing workload independently
• Basic IT skills and experience using booking systems, CRMs, or Microsoft Office
• Reliable home working setup and stable internet connection
• Experience in healthcare, property, recruitment, legal, or service-based environments
• Exposure to remote scheduling or virtual admin roles
• Experience working with KPIs or service level targets
• Familiarity with Teams, Zoom, or online scheduling tools

• Fully remote UK-based role
• Competitive market salary (£23k–£27k DOE)
• Paid training and structured onboarding
• Flexible shifts (depending on service hours)
• Career progression into Senior Coordinator, Team Leader, or Operations roles