Customer Success Manager; m​/f​/d - German Speaking Customer Success Belgium; Germany; Czechia;

Customer Success

It’s true. At Mews, we dream big. As a Hotel Tech unicorn valued at $1.2b, we’re propelling new-generation cloud technology within global hospitality. With our industry-leading property management solution, we’re enabling the world’s most revolutionary hospitality brands to accelerate their digital transformation.

We’re on the lookout for ambitious, tenacious and passionate people who want to join the next generation of innovators and disrupt the hospitality industry with us. Sound good so far? Keep reading and tumble down the Mews rabbit hole...

First things first: you want to know what you’re actually applying for. It’s impossible to capture every nuance of a role – especially at a rapidly growing company like Mews – but if we had to distil it down to a job description (which we do because this is a job description), it would be this:

Your mission, should you choose to accept it:

• Work with customers stakeholders to understand their goals, assess their capabilities and assist with recommendations
• Understanding and knowledge of Mews products
• Guide customer on org strategy, governance and change management, best practices based on customers’ needs
• Working alongside the project management team in assisting with planning and delivery of tasks
• Build a relationship with the customers’ IT and business leadership
• Working collaboratively across different teams, working with internal stakeholders and effectively communicating customers’ needs with product teams
• Assistance with cross-department requests, Asana tasks and projects in cross-departments

• Experience designing and implementing successful customer success programs, methodology, and related content and coaching.
• Knowledge of the end to end customer success motion in the enterprise software market, with a personal point of view on best practices and a conviction to implement them.
• Demonstrable experience in a customer success and/or customer success enablement role in enterprise software/SaaS within a global context.
• Strong leadership, influence and execution at all cross-functional levels of an organization.
• Experience with CS Platforms (such as Gainsight/Totango) and content management platforms (such as Seismic or Highspot)
• Ability to create and track metrics which measure customer success productivity and the impact of enablement initiatives.
• Ability to bring creative solutions and strategic ideas to a fast-paced, unpredictable environment.
• A demonstrated track record of high-quality project management and cross-functional collaboration.
• Excellent written and verbal communication skills.

To complete your application we'll ask you to complete a short video introducing yourself and why you think you'd make a great fit for this role. Keep an eye on your junk email for the link to upload this. Please note; it can take up to 24 hours to receive.

Did you know that Mews was voted the Best PMS of 2024 and has previously held the title of Best Place to Work in Hotel Tech for two consecutive years? You do now. Most of that is down to our inspiring team, but part of it is because of some pretty amazing perks. As well as awesome colleagues and stimulating work, you'll get:

• Best-in-class Parental Leave Policy. At Mews, as the primary caregiver you get 6 months of fully paid parental leave, and as a secondary caregiver, you get 2 months of fully paid parental leave. (No matter your location, this can be used during the 1st year and applies if you've been employed for at least 1 year at Mews)
• Participation in the Company shares program
• Flexible Benefits via the Thanks Ben platform
• Unlimited paid holiday (no, this is not a typo)
• Wellness Wednesdays (once a month, the whole company enjoys a day where you can attend to your own well-being)
• Remote/flexible working (we're 100% hybrid-proof, but we cannot hire from anywhere in the world unfortunately, so feel free to reach out and check with us!)
• Monthly working from home allowance and a monthly healthcare insurance allowance (we want you to be happy & healthy)
• Regular team events and socials

We want to…