Bilingual Late Stage Collector Job Burlington Ontario Canada,Customer Service/HelpDesk

Position: Bilingual Late Stage Collector, Contract

Bilingual Late Stage Collector, Contract

The Late-Stage Collector is responsible to collect on past due accounts and to ensure that the Team’s monthly targets and objectives are achieved. This role is responsible for the negotiation of repayment terms for those accounts which fall delinquent or encounter difficulties in their contractual requirements. This position provides daily contact with our client base. This contact is established through outgoing and incoming telephone calls and correspondence.

General inquiries also represent a large portion for this position.

Find out more about how you can unleash your full potential at DLL

Day to Day

1. Accountable for collection of designated delinquent accounts by conducting the following job tasks via telephone and written correspondence:

Contact delinquent customers and apply standard collection techniques

Meet standard measurements set for collection activity

Maintain accurate and up to date paper and electronic customers files

Interact with Dealers and cross-functional teams to resolve collection issues

Use existing technology to identify delinquent customer accounts

Provide buyout, payout and trade-up quotes to customers/vendors

Make decisions within established guidelines and policies

Reconcile accounts either independently or at request of customers; refers to legal department when appropriate.

2. Responsible for the timely remittance of payments via paperwork:

Send letters, replacement invoices and necessary correspondence

Provide Lease Administration Department with correct paperwork (i.e. Papp info, adjustment forms, Terminations, etc.)

3. Coordination of transferring files to or from the Legal Compliance Department:

Prepare paperwork for equipment returns and refer to Asset Management

Compile an Account Summary and recommendation for the Legal Compliance Department

4. Support Collection Management team with cross functional team training

All members enjoy

Two working days per year volunteering for a local charity

Remote working from home opportunities

Flexible hours

Career development opportunities: online learning, member development programs, Tuition reimbursement program

Outstanding Medical, Dental, Vision and Paramedical benefit programs

Subsidized Gym membership programs

Employee Referral program

Open concept modern working environment

Check this to an overview of all benefits in your region.

Essentials

3-5 years of commercial late stage collections experience

Bilingualism (French/English) is an Asset

Experience in the leasing industry preferred

Proficient in MS – Word, Excel, Access, and Outlook

Knowledge and understanding of collections operations: bailiff, resellers, fraud detection, PPSA, compliance, bankruptcy

Experience resolving and working through escalated and complex customer issues

Ability to deliver exceptional customer service

Excellent verbal, written and interpersonal communication skills

Excellent planning and organizational skills with ability to prioritize work effectively

Effective problem-solving, negotiation and time management skills

Strong attention to detail

Solid team player

Ability to work in a very fast-paced environment with changing priorities

Ability to work from home remotely/independently and in a virtual team environment

Choose Wellbeing

DLL’s wellbeing ambition is to educate, equip and empower members to build connections, manage their mental, emotional, physical and financial wellness and maintain balance between work and the other priorities that make up their lives.

Our four wellbeing categories are as follows:

Connection – Build meaningful connections with other DLL members

Health – Manage mental, emotional and physical health

Finance – Provide learning opportunities to help members achieve personal financial health

Lifestyle – Maintain balance between work and life priorities

There are things that matter to our members and the wellbeing of our members matters to DLL!

Settling In

At DLL, we are many things. We are team members, family members, community member. We are members of society, members of different cultures and nationalities. Members of change. We each have different beliefs, different passions, different viewpoints, talents and…


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