Guest Experience Coordinator; Remote

About The Flex

At The Flex
, we’re reimagining how the world rents. We believe finding and staying in a home should feel as effortless as ordering on Amazon — instant, seamless, and borderless. Our proprietary Property Management System (PMS) powers this mission by automating bookings, communication, and operations across global cities, creating frictionless experiences for both guests and landlords. We’re building a team of A-Players — ambitious, proactive, and committed to excellence.

If you love making people happy, thrive in fast-paced environments, and turn challenges into opportunities, this is your chance to join a company transforming how the world lives and travels.

As a Guest Experience Coordinator
, you are the face and voice of The Flex — ensuring every guest feels supported, informed, and genuinely cared for from booking to checkout. You’ll deliver fast, empathetic, and high-quality service while representing a brand that blends smart automation with a thoughtful human touch. This role goes beyond troubleshooting — it’s about crafting memorable stays, building trust, and turning guests into long-term advocates of The Flex.

• Guest Support – Respond promptly to inquiries via chat, email, and phone with clarity, empathy, and professionalism.
• Smooth Stays – Oversee check-ins, checkouts, and in‑stay assistance to guarantee seamless guest experiences.
• Problem Solving – Take ownership of issues, collaborate with Operations and Tech, and ensure swift, complete resolutions.
• Communication Excellence – Keep guests informed at every stage; tone and timing matter.
• Process Feedback – Identify recurring issues, document insights, and work with Product and Ops to enhance our PMS and workflows.
• Upselling & Engagement – Recommend add‑ons or local experiences that elevate stays and increase guest loyalty.

• Excellent written and spoken English (French or additional languages are a bonus)
• Experience in hospitality, customer service, or short‑term rentals
• Tech‑savvy and comfortable using PMS, CRM, and digital communication tools
• Calm under pressure with a proactive, solution‑oriented mindset
• Highly empathetic, detail‑driven, and committed to exceeding expectations
• A positive, people‑focused attitude and the ability to connect with diverse guests

• Make an Impact – Every interaction shapes how guests experience The Flex globally.
• Work Globally – Collaborate with a world‑class, international team.
• Grow Fast – Build your career as The Flex expands across continents.
• Competitive Rewards – Attractive salary plus performance‑based incentives.
• Remote‑First Culture – Work from anywhere; we value results over location.

We’re not just building another hospitality brand — we’re creating a global ecosystem for flexible living
, powered by automation, data, and real human connection. If you’re ready to help redefine what it means to feel at home anywhere, we’d love to meet you.