IT Helpdesk Support

Overview

IT Helpdesk Support
Summer project
20th of April - 31 of July
Quality personnel are currently looking for a professional, customer service driven helpdesk support agent to join one of our clients for a summer project. This person would need a mix of technical knowledge and the ability to communicate with users of all differently abilities who are remote working. This person needs to be very customer focussed and would need a calming and patient manner.

Five-day rota across 7 Days. One of these days will be either Saturday or Sunday every week. The shifts pattern varies slightly each week.

• Weekday shift one - The earliest start would be 08 00 and the latest finish would be 15 30 (you will be required to work a shift within these hours)
• Weekday shift two - The earliest start would be 13 30 and the latest finish would be 21 00 (you will be required to work a shift within these hours)
• Weekend - The earliest start 09 00 and latest finish is 16 30

• Excellent communication and note taking skills.
• A great technical knowledge and the ability to ask the right questions to diagnose issues.
• Great accuracy, patient and methodical.
• Great team player and the ability to remain calm under pressure.
• To show a methodical and accurate approach to gathering facts, evidence and make conclusions.

Quality Personnel acting as an Employment Agency & Business (rated as one of the top 3 Agencies in Milton Keynes for the 6th year running!).

Please note due to the volume of applications we receive you will only be contacted if we are progressing your application