Customer Service Representative; Remote Job Tabuk Saudi Arabia,Customer Service/HelpDesk

Position: Customer Service Representative (Remote)

Overview

Role Overview One of our clients is seeking a Customer Service Representative (CSR) who will be primarily responsible for handling straightforward pricing inquiries and requests for quotes (RFQs) from customers via email and phone. This role also includes following up on pending or issued quotations and supporting customers throughout the early stages of the sales and service process. The CSR may also identify new sales opportunities through proactive questioning to maximize customer engagement and account penetration.

The ideal candidate is customer-focused, action-oriented, approachable, and patient, with the ability to manage multiple priorities effectively.

Key Responsibilities

Handle pricing inquiries and RFQs for standard products and services via phone, email, and virtual communication tools
Qualify customer needs, build relationships, and support solution development and quote presentation
Follow up on pending and issued quotations to support timely conversion
Proactively engage customers to identify current and future service needs
Act as a liaison between customers and internal teams to ensure clear communication and issue resolution
Manage ongoing customer relationships and support account growth
Obtain pricing and lead times using standard price lists and internal resources
Assist in resolving customer issues or complaints in collaboration with internal departments
Process sales documentation, including quotes, invoices, and customer status updates
Respond to customer requests for information such as shipping details or delivery timelines
Maintain accurate records in the CRM system, including contact details, activity logs, and communications
Support sales goals by converting opportunities and expanding existing accounts
Build and maintain knowledge of service offerings through training and coaching
Ensure compliance with internal policies, ethical standards, and applicable laws and regulations

Skills & Qualifications

Minimum of 3 years of customer service experience; quoting or RFQ experience strongly preferred
Ability to read and interpret customer quotes, contracts, specifications, and related documentation
Strong written and verbal communication skills with the ability to engage customers professionally
Ability to perform basic calculations, including discounts, pricing adjustments, and proportions
Strong problem-solving skills and ability to resolve practical customer issues
Ability to interpret instructions and information provided in written, verbal, or visual formats
Proficiency with Microsoft applications and CRM systems (Word, Excel, and CRM platforms)
Ability to remain calm and effective under pressure while managing deadlines and competing priorities
Strong interpersonal skills with the ability to build trust and rapport with customers
Experience supporting proposal development, cost estimates, and customer requirements is a plus

Company Overview

We are a rapidly growing organization operating in the testing, inspection, and certification space, supporting customers across a wide range of industries. Their work helps ensure products, materials, and services are safe, compliant, and fit for purpose throughout the entire lifecycle—from research and development through production and market access.

Despite a global footprint, the organization fosters a collaborative, people-first culture that values accountability, professional growth, and high standards of quality. Their work plays a meaningful role in creating safer outcomes for industries and communities worldwide.

Equal Opportunity Statement

We are committed to equal opportunity and consider all qualified applicants based on objective, job-related criteria. Reasonable accommodations are available upon request.

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