Customer Service Representative

Customer Service Representative job opening in Markham, ON

We are currently seeking to hire top talent for a Customer Service Representative job opening in Markham, ON – this is a hybrid working arrangement of 3 days in office, 2 days work from home. In this Customer Service Representative job opening, you will be looking at a long term, full-time, temporary commitment working for an exciting, driven client of ours located in Markham, ON - not to mention the strong potential to extend or become something more down the road!

If you are confident in your phone manner, driven to keep professional clients happy and are passionate in building business by your level of service, then this opportunity could be for you! The ideal candidates will thrive in fast paced environments, be able to control multiple priorities and enjoy working in a professional setting. Key to note - the working hours are Monday - Friday from 8:30am - 5pm so no shifts, no evenings or weekends and no sales!

• Handle volumes of incoming calls and emails regarding customer questions, concerns, order placements and more
• Respond promptly to customer inquiries and handle and resolve customer complaints - follow up calls to be performed when required
• Order entry / order processing duties and ensure follow through occurs efficiently and in a timely fashion
• Provide order tracking support and direct support with online ordering system concerns/issues; this can be to existing and/or new customers
• Record details of inquiries, comments and complaints - heavy document tracking
• Conduct outbound calls to explain new systems and processes to existing customers - this includes training, guiding and explaining the advantages as well
• Develop relationships with internal and external clients to ensure a positive and consistent experience; top-shelf service
• Various administrative and clerical duties as required

• At least 2+ years’ experience in a Call Center role
• Successful completion of post-secondary education
• Tenure/longevity in your work experience
• OTC (Order to Cash) experience considered a strong asset
• Knowledge of Microsoft Outlook, Excel, Word - SAP is also required
• Excellent communication skills, both verbal and spoken
• Outgoing, professional and enthusiastic team player with a key focus to high level client service
• Strong problem-solving skills

If you believe this Customer Service Representative job opening in Markham, ON is perfect for you, please submit your resume today as our client is motivated to have someone join the team. Our client offers a competitive wage of $25-26/hr commensurate on experience.

We thank all candidates interested in this position, however, only those that meet the qualifications will be contacted.

This posting is for an existing vacancy.

At Adecco our purpose is simple: to make the future work for everyone. We live our values, Passion, Collaboration, Inclusion, Courage, and Customers at Heart, by fostering a workplace where diversity is celebrated and every voice matters. We encourage applications from individuals of all backgrounds and identities. Together, we’re making the future work for everyone.