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Led Programme Specialist

Remote / Online - Candidates ideally in
London, Greater London, W1B, England, UK
Listing for: Chattermill
Full Time, Remote/Work from Home position
Listed on 2026-02-17
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep
Job Description & How to Apply Below
Position: Experience-Led Growth Programme Specialist

If you’re looking for a category-defining scaleup that will ignite your creativity, grow your career, and allow you to work with other A-players, you’ve come to the right place.

We’re all about experience , and that starts with our team

Slide 2 of 7.

Our Values

We share a passion for growth & progress

On every level, we’re motivated by taking on new challenges – even if they seem out of reach. We recognize that we are learning machines and we always seek to action feedback and improve collectively.

We’re not afraid of trying new things and making mistakes, and we make sure we’re learning from them. Together, we aim to find new ways to scale and achieve our vision.

We’re obsessed with experience

We want to provide the best experience to our clients, users, employees, candidates, and partners. We sweat the small details and always go above and beyond.

We act as responsible owners

Whether it's about the company, a team, a project, or a task, having the freedom to make decisions in our area of responsibility is a crucial driver for us.

We own our successes and our failures, and we hold ourselves and our teammates accountable for our results.

We believe in the power of trust and openness

Whether it's with each other, our customers, partners, or other stakeholders, we always communicate with openness and trust. We trust our colleagues to have the right intentions and knowledge.

We don't micromanage, and we’re not afraid to have open discussions if there's disagreement. We always assume good intent and appreciate the value of open dialogue and good judgement.

We set our ambitions high but stay humble

We've come together to build a product and a category that’s never been seen before. While we're an ambitious bunch with lofty goals, we don't approach this goal recklessly.

We take a measured approach and don't promise what we don't know we can deliver. We take risks, but we consider the consequences and keep a clear strategy in mind.

We believe the right team is the key to success

At Chattermill we’ve learned that all our important achievements have been the result of people collaborating together.

We respect our teammates and commit to team decisions even when we disagree.

We’re happier working in a team than alone, so we always hire and promote with the team in mind.

In case you needed any more reasons to join us…Grow With Us

Fantastic progression opportunities

Learn & Develop

A yearly learning & development budget that increases every year your with us

A fully stocked library (always open to requests!)

25 days holiday in addition to public holidays

Get an extra day for every year you’re with us (up to 5 years)!

Celebrate Your Birthday

Take the day off!

Work Flexibly

Flexible working in a remote-first environment (we’ve got a very fun office in London when you want to go in!)

Take Care

A health & wellness allowance each month, which increases every year your with us

Including discounts on cinema tickets, utilities and more

Have Fun!

Plenty of fun socials planned by our amazing colleagues

Family Friendly Perks

Plenty of family friendly perks including enhanced parental leave, neonatal leave and fertility support

Home Comforts

Access to a work from home allowance to help with your home office set up

Open positions

If you don’t see the perfect role listed below, we still want to hear from you! We frequently have new opportunities arising throughout the year. Please send your CV totalent In the subject line, please mention the types of role/s you’re interested in, and one of the team will contact you soon.

Customer Success Manager Location Employment  Type

Full time

Remote

Department

Experience Led Growth

Customer Success Manager (XLG Specialist)

UK (Remote or Hybrid, it’s up to you!)

Competitive base salary based on experience

️ Monthly Health & Wellness budget, increasing with length of service

Annual Learning and Development budget, increasing with length of service

Flexible working in a choice-first environment - we trust the way you want to work!

25 Holiday Days + your local bank holidays, plus an extra day for every year of service

Your birthday off

Enhanced Family Leave (UK Only), Fertility Leave, and Neonatal Leave

Employee Assistance Programme…

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