Business Travel Consultant
Birmingham, West Midlands, B1, England, UK
Listed on 2026-02-17
-
Customer Service/HelpDesk
Customer Service Rep, Customer Success Mgr./ CSM, HelpDesk/Support, Bilingual
Leading independent Corporate Travel Company, who provide first class booking tools with traditional business travel are keen to add to their growing team! They are seeking a Galileo whizz that can book, ticket, re‑issue and amend. Join a business travel company that value staff engagement and offer great benefits (detailed below). The successful candidate will be an experienced Business Travel Consultant, who thrives in a complex fast paced environment and be able to take full ownership of the end‑to‑end customer journey.
Working 37.5 hours between (Apply online only) and salary of £34k pa! This is a full remote position and could be your perfect home‑based corporate travel opportunity!
- Arranging all travel from flights, to car hire to hotels and other ancillaries
- To assist all clients with travel bookings, amendments and cancellations and to process this in an efficient and competent manner.
- Provide an excellent service via communications with customers and accuracy of bookings
- Ensure all service level agreements are met and actively maintain the Galileo GDS queues.
- Communicate with customers, whether this is by telephone, email or in person, in a professional and friendly manner.
- Dealing with phone calls and email requests/queries from existing and potential clients.
- Providing clients with suitable travel options and suggestions of the best way to meet their requirements.
- Be involved in the ticketing processes for all travel; checking interline/ticketing agreements and the BSP website.
- Proactively maintaining relationships with clients at all times.
- Helping with any problems clients may have and provide the appropriate customer service throughout the entire process unsupervised.
- To carry out all reissues and revalidations unsupervised. Provide assistance to other team members and quality check their work if required
- Galileo ONLY travel booking systems experts
- Previous experience as a Business Travel Consultant along with being proficient in airfares and ticketing and re issues
- Willing to work weekends (1 in
5) and bank holidays - Confident in interacting with clients and suppliers on the telephone.
Working hours:
37.5 over 5 days between (Apply online only) and a 1-in-5 week weekend rotation.
HOMEWORKING
Salary £34,000
BENEFITS- Generous vacation days so you can rest and recharge
- Health perks such as discounts in health insurance or gym allowance.
- Flexibility to increase your pension plan
- Unforgettable events, including travel to one of our hubs
- A mental health support tool for your well‑being
- Exponential growth opportunities
- 16 paid hours per year to volunteer for a cause of your choice.
Follow the instructions to apply, attaching your CV. This vacancy is being managed by / (phone number removed). Not right for this role, or this role not right for you, but keen to further your career in the Travel Industry? We have a variety of different opportunities so do submit your CV to us! You must have full rights to work in the UK and be based in UK for work.
We have a high volume of applications, so unfortunately, we are unable to reply to unsuccessful applicants.
Job Info
Job Title:
Business Travel Consultant
Company:
Location:
Birmingham, West Midlands
£34000 Per annum company benefits, remote & much more
Posted:
Feb 12th 2026
Closes:
Mar 15th 2026
Sector:
Other
Contract:
Permanent
Hours:
Full Time
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