Remote Groups and Travel Specialist
Cape Town, 7100, South Africa
Listed on 2026-02-18
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Customer Service/HelpDesk
Travel Industry, Customer Service Rep, Event Manager / Planner -
Hospitality / Hotel / Catering
Travel Industry, Customer Service Rep, Event Manager / Planner
Groups and Incentives Travel Specialist
Location:
Cape Town (Remote)
Are you passionate about crafting unforgettable journeys for groups and incentive travellers? Do you thrive on creativity, detail and delivering exceptional guest experiences?
What You’ll Do
• Design creative, tailor-made itineraries for leisure and incentive groups.
• Manage the full reservations process — from enquiry to final travel documentation.
• Communicate seamlessly with agents, suppliers and guests.
• Ensure proposals are on-brand, on-budget, and delivered on time.
• Have a good understanding of groups itineraries including general groups policies.
• Occasionally travel with groups or attend site inspections.
What You’ll Bring
• Minimum 3 years’ experience in touring groups travel.
• Strong destination knowledge of South Africa, Botswana, Tanzania, and Kenya (bonus if you know Namibia, Uganda, Rwanda, Zimbabwe, Zambia, or Mozambique).
• Proficiency in Tourplan or similar booking systems.
• Exceptional communication, organization, and attention to detail.
• Calm, professional, and customer-focused under pressure.
Why Join the company?
• Work with one of the most respected luxury travel brands.
• Collaborate with passionate travel experts who genuinely care.
• Enjoy opportunities for career growth, travel and purpose-driven work.
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