Marcus Goldman Sachs, CRM Executive, Analyst

Marcus by Goldman Sachs, CRM Executive, Analyst, London  London, Greater London, England, United Kingdom

Across Asset and Wealth Management (AWM), Goldman Sachs helps empower clients and customers around the world reach their financial goals. Our advisor-led wealth management businesses provide financial planning, investment management, banking and comprehensive advice to a wide range of clients, including ultra-high net worth and high net worth individuals, as well as family offices, foundations and endowments, and corporations and their employees.

Our consumer business provides digital solutions for consumers to better spend, borrow, invest, and save. Across AWM, our growth is driven by a relentless focus on our people, our clients and leading-edge technology, data and design. At Goldman Sachs, our culture is one of teamwork, innovation and meritocracy. We often say our people are our greatest asset and we take pride in supporting each colleague both professionally and personally.

From collaborative work spaces and mindfulness classes to working from home and flexible work options, we offer our people the support they need to reach their goals in and outside the office.

As the online consumer banking business of Goldman Sachs, Marcus operates as a digital bank, providing online savings products directly to individual consumers. Marcus combines Goldman Sachs' over 150 years of expertise with intuitive digital experiences, focusing on value, transparency, and simplicity for its millions of customers.

We’re seeking a detail-oriented and proactive CRM Executive to join the Marketing team in our London office. In this role, you will play a key part in developing and implementing CRM strategies aimed at enhancing customer engagement and satisfaction. Collaborating closely with other teams, you will help enhance our customer experiences across all channels. The ideal candidate brings strong project and stakeholder management skills and is committed to driving customer retention and loyalty through innovative, data-driven marketing campaigns

• Develop and implement CRM strategies to enhance customer engagement and satisfaction for Marcus by Goldman Sachs UK
• Manage andanalysecustomer data to identify trends, preferences, and opportunities forpersonalisedcommunication and offers
• Collaborate with cross-functional teams to ensure seamless customer experiences across all touchpoints, including digital and in-person interactions
• Design and execute targeted marketing campaigns to increase customer retention and loyalty, leveraging insights from customer data analysis
• Monitor and report on the effectiveness of CRM initiatives, using key performance indicators (KPIs) to measure success and identify areas for improvement
• Build and maintain relationships with key customer segments, focusing on high-value and high-potential customers to drive long-term value
• Ensure compliance with data protection regulations and company policies when handling customer information
• Support the development of CRM tools and technologies to improve customer data management and communication efficiency
• Stay informed about industry’s best practices and emerging trends in CRM to continuously innovate and improve customer engagement strategies

• Candidates should have 2 years of relevant experience in customer relationship management (CRM), preferably within financial services, fintech, or technology sectors
• Enthusiasm for customer relationship management (CRM) and a commitment to enhancing customer engagement and loyalty
• Willingness to explore and adapt to new CRM technologies and systems
• Excellent copywriting, attention to detail, and the ability to balance multiple campaigns.
• Strong analytical skills to interpret customer data and drive strategic insights
• Proven experience in marketing, with a focus on digital and customer-centric strategies
• Excellent communication skills to collaborate with cross-functional teams and stakeholders
• Ability to manage and execute CRM campaigns from conception to completion
• Experience in using CRM software and tools to optimise customer…