Customer Service Advisor - Japanese

Job Description

Salary: £14.23 per hour.

Upon completion of your probationary period, you may receive a performance‑related bonus of up to 20%. Advisors who consistently meet KPI targets may also receive an enhanced pay.

Shift: Monday to Friday 6am to 2pm (36 hours per week).

Training:
January 2026, 4 weeks Monday to Friday 8am to 4pm.

Onsite at Radar Road, Leicester with the opportunity to work from home after a minimum of 6‑9 months service (eligibility criteria applies).

Our international team is going through phenomenal growth, delivering to approximately 130 countries globally with growing teams across our contact centres in Leicester, Manchester, Poland and Pune.

NEXT is rapidly enhancing its global footprint, with increasing brand recognition and momentum worldwide. We have established a strong partnership with Nordstrom, a premier multi‑channel retailer in the US, and are preparing to open up to 10 NEXT‑branded stores in key Indian cities, including Bengaluru, Delhi, and Mumbai.

With a growing customer base of over 1.5 million internationally, there’s never been a better time to become part of the International team.

As an International Language Advisor, you’ll deliver outstanding service to our customers via inbound and outbound calls, emails, and chats, all while navigating our computer systems. Whether you’re resolving account issues or tracking down missing parcels, your primary goal is simple: put the customer first.

You’ll use your exceptional communication skills to build trust and connect with customers, carefully listening to their needs. Your attention to detail and problem‑solving abilities will enable you to recommend the best course of action, ensuring each query is thoroughly resolved.

This role isn’t a typical customer‑service job. With no sales targets to meet, you’ll have the freedom to focus solely on providing exceptional service. Your success will be measured by the satisfaction you bring to every customer interaction.

Prior experience in customer service—ideally in a contact centre or customer‑facing role—along with a team‑oriented mindset, a positive attitude, and a genuine passion for helping others.

Fluent in both written and spoken English and Arabic; strong literacy and numeracy skills; able to thrive in fast‑paced environments.

Approach challenges with enthusiasm, demonstrate empathy while resolving customer concerns, build rapport, and maintain a resilient, upbeat attitude.

Press the apply button now to start your application. Once you have applied, we will initially consider your skills and experience based on your CV and application. If you match our criteria, we will contact you regarding the next steps.

All successful applicants will be subject to criminal & credit checks in line with our Reference Policy. In order to apply for this position, you must not have had an unsuccessful application for a similar role in the past 6 months.

In accordance with Home Office guidance, successful candidates will be required to evidence their right to work in the UK before commencement of employment. This role is not one we would typically consider for sponsorship under the Skilled Worker route due to the relevant Home Office requirements on skills level not being met. Candidates are therefore encouraged to consider their own right to work options without Next sponsorship.

You know Next, but did you know we’re a FTSE‑100 retail company employing over 35,000 people across the UK and Ireland? We’re the UK’s 2nd largest fashion retailer and for kidswear we’re the market leader. At the last count we have over 500 stores, plus the Next Online, and we can now buy online from over 70 countries worldwide! So we’ve gone global.

• 25% off most NEXT, MADE*, Lipsy*, Gap*, and Victoria's Secret
  * products (when purchased through NEXT)
• Quarterly bonuses
• Free parking on Next authorised sites
• Early VIP access to sale stock
• Access to fantastic discounts at our Staff Shops
• 10% off most partner brands & up to 15% off Branded Beauty
• Restaurants with great food at amazing prices
• Hot deals and…