Online Customer Service Officer
Remote / Online - Candidates ideally in
Singapore
Listed on 2026-02-18
Singapore
Listing for:
EU HOLIDAYS PTE. LTD.
Remote/Work from Home
position Listed on 2026-02-18
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Bilingual, HelpDesk/Support, Customer Success Mgr./ CSM
Job Description & How to Apply Below
Job Summary
The Online Customer Service Officer (Travel Agent) manages customer enquiries and bookings across digital channels, providing professional travel advice, accurate quotations, and post-sales support to ensure a seamless end-to-end travel experience.
Key Responsibilities- Handle customer enquiries via email, Whats App, live chat, and online platforms
- Provide quotations and information for flights, hotels, tours, packages, and add-ons
- Assist with bookings, amendments, cancellations, and reissues
- Coordinate with airlines, hotels, tour operators, and internal teams
- Advise customers on visa requirements, travel documents, and travel policies
- Manage after-sales service including schedule changes, disruptions, and refunds
- Handle customer feedback and complaints professionally
- Maintain accurate booking records and customer information
- Support online promotions, campaigns, and travel fairs when required
- Diploma or higher qualification
- Minimum 1–2 years’ experience in a travel agency or travel-related role
- Familiar with GDS systems (e.g. Amadeus / Sabre) – advantage
- Knowledge of airlines, destinations, and travel products
- Strong communication and customer service skills
- Comfortable handling multiple enquiries in a fast-paced environment
- Detail-oriented, responsible, and customer-focused
- Travel product knowledge
- Booking accuracy & problem-solving
- Customer empathy and service recovery
- Time management and multitasking
- Team collaboration
Office hours with flexibility to support online enquiries, weekends, or peak travel periods when required.
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