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Customer Service Rep Customer Success Mgr./ CSM

Remote Retention & Loyalty Specialist

Remote / Online - Candidates ideally in
Hamilton, Ontario, E8H, Canada
Listing for: Cogeco Connexion
Remote/Work from Home position
Listed on 2026-02-18
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep, Customer Success Mgr./ CSM
Salary/Wage Range or Industry Benchmark: 80000 - 100000 CAD Yearly CAD 80000.00 100000.00 YEAR
Job Description & How to Apply Below
A telecommunications provider is seeking a Retention Specialist based in Canada, Ontario. This fully remote role involves addressing customer inquiries about downgrades or disconnections, maximizing retention opportunities, and ensuring high-quality customer service. The ideal candidate has strong communication and negotiation skills, a background in customer service, and the ability to meet performance targets. Flexibility with shift hours is required, and post-secondary education is preferred.
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