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Customer Service Rep Bilingual HelpDesk/Support Technical Support

Supplier Success Professional; Customer Support- Bilingual French​/English

Remote / Online - Candidates ideally in
Calgary, Alberta, T3S, Canada
Listing for: Avetta
Remote/Work from Home position
Listed on 2026-02-18
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep, Bilingual, HelpDesk/Support, Technical Support
Salary/Wage Range or Industry Benchmark: 20.5 CAD Hourly CAD 20.50 HOUR
Job Description & How to Apply Below
Position: Supplier Success Professional (Customer Support)- Bilingual French/English

SUMMARY

The Supplier Success Professional will provide front-line support to suppliers by resolving inquiries, verifying compliance documentation, and ensuring a seamless onboarding and service experience across multiple communication channels.
This position requires being fluent in both French and English.

If within a commutable distance to one of our offices, this role would require a hybrid schedule (Tues-Thur in office, Mon/Fri work from home).

Pay rate: $20.50/hour CAD

This position will start on April 6, 2026, and requires 100% attendance for 8 weeks of training.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Provide professional support to Avetta customers via phone, email, chat, and other service channels
  • Resolve complex supplier issues with a focus on customer experience and compliance accuracy
  • Verify and process regulatory documents including insurance, safety manuals, and OSHA/MSHA records
  • Accurately log all interactions in Salesforce (Service Cloud) and follow up as needed
  • Support customer billing and subscription inquiries
  • Collaborate with internal departments to resolve supplier needs and improve service delivery
  • Participate in outbound campaigns and annual update verifications
  • Maintain high standards in interaction quality, verification accuracy, and productivity metrics
  • Regular and predictive attendance

    • IDEAL

    QUALIFICATIONS:

  • Fluency in French and English required.
  • Prior experience in customer service or call center environments preferred
  • Strong written and verbal communication skills
  • Proficiency with PC applications and CRM systems (Salesforce preferred)
  • High attention to detail, adaptability, and self-motivation
  • Demonstrated ability to learn and apply new systems and processes
  • Familiarity with compliance documentation and supplier onboarding is a plus
  • High tolerance for stress and ability to manage multiple priorities
  • Fluency in verbal & written communication for additional language as required by posting and business need
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