Customer Service Advisor

Customer Service Advisor - Warrington

Acton Bridge

Cheshire

UK

CW8 3

All potential candidates should read through the following details of this job with care before making an application.

Start Date:

07/04/26

Why this job matters

Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to succeed in a Customer Service Technical role with EE. Why not use your skills to make a difference and join our Broadband Technical Team in Warrington? You ll be talking over the phone to customers with all sorts of broadband tech-related queries.

You could be helping someone with a simple router question or something that needs a bit more work and ownership, you ll be there for the customer supporting them all the way. You don t need specific experience to join us. Provided you re naturally helpful, calm, and can build relationships we can train you on the rest. We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind.

We re here to support you in being successful, meaning we ll do everything we can to make sure you don t miss that appointment or can look after your family in an emergency. Just a few ways we re doing this include allowing you to schedule your own breaks and banking time, and the option of occasional home working.

A great starting salary of £25,087.00 rising to £25,684.00 after 8 months of being here. Huge discounts of EE & BT products including your Mobile and Broadband saving you hundreds of pounds every year. Support in carving your own career path. We are passionate about developing our people and we ll support you to achieve the career you want. Season Ticket Travel Loan giving you the funds to pay for your travel to and from work up front, making a difference where it counts.

Volunteering days, so you can give back to your local community. Optional Private Healthcare and Dental, to protect you and your family.

On top of all that, we ve got a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for?

• Talk over the phone to customers with all sorts of broadband tech-related queries.
• Help customers with simple router questions and more complex issues, owning the support process from start to finish.
• Own the support process, ensuring customer resolution and follow‑up.

• Natural helpfulness, calm demeanor, and ability to build relationships.
• No specific experience required; training will be provided.
• Strong communication skills.