Customer Care Officer

Priority Candidates will be considered in the first instance

Salary:
Grade 5, £26,824 - £29,540 per annum. £13.90 - £15.31 per hour

37 hours per week

We're on a journey to build a workforce reflective of our Borough.

We are committed to fostering diverse teams where everybody can bring their authentic selves to work and feel that they belong. If you want to work for a Council where everybody is encouraged to meet their full potential and make a difference in our neighbourhoods, we would love to hear from you!

You will be responsible for investigating and resolving service complaints from tenants, leaseholders, elected members, MP’s and contractors. You will meet, liaise and consult with tenants, leaseholders, other agencies, contractors, elected members and interested parties to support the repair and void service. You will be responsible for ensuring that all enquiries are responded to within the agreed timescales as referenced in the Housing Ombudsman complaint handling code (2024) and will aim to positively resolve issues and complaints providing advice and information as required.

You will need to be enthusiastic and self‑motivated, with the ability to operate effectively as a member of a team, and also be able to undertake lone working, accurately following working procedures, but also using own initiative to breakdown problems, ask the right questions and the courage to take the appropriate action.

Wigan Council has been voted ‘Overall Council of the Year’ at the APSE (Association for Public Service Excellence) Awards. We are signed up to the Greater Manchester Continuous Service Commitment ensuring that your service will be continuous or 'unbroken' between the supporting organisations.

The Progress with Unity plan is a place movement for change for the next decade, bringing a new era for Wigan Borough. It draws on the strengths of our individual organisations, recognising that together we can achieve much more for our communities by delivering on our 2 place missions; create fair opportunities for all children, families, residents and businesses and make our towns and neighbourhoods flourish for those who live and work in them.

The team promote and follow a positive complaint handling culture, allowing a customer focused attitude and acting on the behalf of our tenants to find a positive resolution. You will be responsible for ensuring that new ways of working are implemented to ensure feedback from tenants is fed into service delivery.

Here at Wigan, we are proud to support flexible working patterns, when the service can accommodate this. We also take a blended approach to where we work, depending on the work we do. This may include working from home, the office, or the community. We like to thank our employees for their hard work and commitment by giving them the opportunity to access a range of exclusive rewards and benefits  to find out more about working for #Team Wigan.

To be appointed to this role you must be able to prove your right to work in the UK. Please visit the link below to check you qualify to apply. Please note, at present we are not a licenced sponsor. Prove your right to work to an employer:
Overview -  ()

For further information, please contact Rebecca Crook at

Priority Candidates Tuesday 3rd March 2026

All other Candidates Thursday 5th March 2026

• ↗ Job Description
• ↗ Privacy Notice

Calculate your take home pay. Use this service to estimate how much Income Tax and National Insurance you should pay for the current tax year.

Employment could affect your benefits, find out more here. Turn2us Benefits Calculator.