Customer Success Manager; Remote

Customer Success Manager (Remote – South Africa) About the Company

Crises Control is an award-winning SaaS platform that helps organisations prepare for, respond to, and recover from incidents and crises. Our technology protects people, assets, and reputations when it matters most, serving enterprises, schools, transport operators, and government organisations worldwide.

As we continue to grow globally, we’re building a world‑class Customer Success function and are looking for a passionate Customer Success Manager to help customers achieve maximum value, renew with confidence, and expand their use of our platform.

As a Customer Success Manager, you will own the post‑sale relationship with a portfolio of customers and act as their trusted advisor. You will guide onboarding, drive product adoption, and demonstrate measurable value and resilience impact, working closely with sales, product, and support teams to ensure long‑term customer success.

This role offers a unique opportunity to influence and shape our growing Customer Success function while helping organisations strengthen their crisis and resilience capabilities.

• Onboarding & Implementation
  • Lead customer onboarding, implementation, and training sessions
  • Support initial platform setup and adoption
  • Run customer drills, simulations, and best‑practice workshops to demonstrate early value
• Adoption & Engagement
  • Monitor customer usage and health metrics, proactively addressing risks
  • Develop and execute customer success plans aligned with business objectives
  • Deliver ongoing training and engagement sessions
• Drive renewals by clearly demonstrating ROI and value
• Identify opportunities to expand platform usage across sites, modules, and integrations
• Partner with sales on upsell and cross‑sell opportunities
• Advocacy & Relationship Building
  • Build strong relationships with stakeholders across IT, Security, HR, Marketing and leadership teams
  • Conduct Executive Business Reviews and present value reports
  • Develop customer advocates through case studies and testimonials

• 3–5 years’ experience in Customer Success, Account Management, or a similar customer‑facing SaaS role
• Strong communication, presentation, and relationship‑building skills
• Proactive problem‑solving mindset and ability to manage customer risk
• Experience managing onboarding, adoption, and renewal cycles
• Ability to analyse usage data and translate insights into action
• Experience working with global customers and cross‑cultural teams
• Experience in resilience, crisis management, or business continuity platforms is an advantage
• Fluent English required; additional European languages are a plus

Candidates must have:

• A reliable, high‑speed internet connection
• A quiet, dedicated home workspace
• Their own laptop and mobile phone

• Be part of a fast‑growing SaaS company making a real‑world impact
• Help organisations protect people and operations globally
• Opportunity to influence and grow with the Customer Success function
• Remote‑first, international work environment
• Clear career progression opportunities as the team expands