Rep , Customer Support Operations; Automotive - GCCA Remote

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Do you love cars and enjoy helping people?

Are you passionate about delivering great customer service and want to be part of a team that supports the automotive industry?

If yes — this role is for you.

We’re looking for a customer-focused, tech-savvy individual who is excited about the auto world and committed to creating exceptional customer experiences. You’ll work closely with dealerships, finance providers, and motor industry professionals to support them with trusted vehicle information, valuation products, system access, and product education.

This role is based in the South Africa Global Capability Centre within the Auto Information Solutions (AIS) Service team.

The incumbent will report to the Associate Sales Lead and Senior Manager. The successful incumbent will be responsible for contributing to the overall operational delivery within the Auto Information Solutions (AIS) operation by supporting new and existing customers with annual vehicle valuation subscriptions information, Pricing Queries, Hire Purchase Information reports (HPI Reports), supporting with website-related or app-related questions, queries and concerns, handling escalated matters and assisting customers with a resolution timeously, logging of work orders for technical related challenges and system failures and much more.

This will be delivered to the Trans Union customer within the required service level telephonically and over email at the required quality standard.

Be part of a team deeply connected to the automotive industry.

Work in an environment that values learning, growth, and customer experience.

Contribute to a high-impact service supporting dealerships, finance houses, insurers, and auto professionals across the country.

Use modern systems and tools while developing specialised product knowledge in automotive data and vehicle valuations.

• Minimum 3 years in customer service with strong service-orientation.
• Proven performance in a contact centre (inbound, outbound, and back-office).
• Strong call handling, objection management, and active listening skills.
• Experience with Salesforce Service Console and Amazon Telephony (advantageous).
• Excellent communication skills — verbal, written, and interpersonal.
• Ability to multitask, work under pressure, and prioritise effectively.
• Confident using Microsoft Office and web-based applications.
• Matric or Industry Related Qualification

• Fast and accurate data capture using AIS call logging tools.
• Ability to educate customers on AIS and related Trans Union products.
• Strong understanding of internal pricing, processes, and system navigation.
• Ability to deliver consistent service within SLAs (quality, schedule adherence, productivity).

• Represents the brand professionally through every interaction.
• Manages priorities effectively, including escalated or high-impact items.
• Committed to continuous learning via internal L&D and Linked In Learning.
• Completes all compliance and training modules as required.

• Handle inbound calls to understand customer needs and provide accurate, tailored solutions.
• Complete outbound follow-ups on escalations, queries, and potential leads.
• Guide customers on using the Tu1 Check application (desktop & mobile) and assist with troubleshooting.
• Reset sessions and resolve functionality issues using the AIS Operations platform.
• Support account queries including password resets, unlocks, and profile updates (following verification steps).
• Capture all interactions and updates clearly within Salesforce.

• Assist Sales with resets, billing queries, account setup and system navigation.
• Create new credentials using People Soft, Convergence, and Salesforce.
• Manage incoming leads, ensuring timely follow-up and routing to the relevant Sales Account Representative.
• Engage customers on available products and assist with next-step coordination.

• Follow all operational procedures, including IT guidelines and service protocols.
• Ensure accurate…