Supplier Success Professional; Customer Support- Bilingual French​/English

Summary

Supplier Success Professional will provide front-line support to suppliers by resolving inquiries, verifying compliance documentation, and ensuring a seamless onboarding and service experience across multiple communication channels.

This position requires being fluent in both French and English.

If within a commutable distance to one of our offices, this role requires a hybrid schedule (Tues‑Thur in office, Mon/Fri work from home).

Pay rate: $20.50/hour CAD.

Start date:

April 6, 2026. Requires 100% attendance for 8 weeks of training.

• Provide professional support to Avetta customers via phone, email, chat, and other service channels.
• Resolve complex supplier issues with a focus on customer experience and compliance accuracy.
• Verify and process regulatory documents including insurance, safety manuals, and OSHA/MSHA records.
• Accurately log all interactions in Salesforce (Service Cloud) and follow up as needed.
• Support customer billing and subscription inquiries.
• Collaborate with internal departments to resolve supplier needs and improve service delivery.
• Participate in outbound campaigns and annual update verifications.
• Maintain high standards in interaction quality, verification accuracy, and productivity metrics.
• Regular and predictive attendance.

• Fluency in French and English required.
• Prior experience in customer service or call center environments preferred.
• Strong written and verbal communication skills.
• Proficiency with PC applications and CRM systems (Salesforce preferred).
• High attention to detail, adaptability, and self‑motivation.
• Demonstrated ability to learn and apply new systems and processes.
• Familiarity with compliance documentation and supplier onboarding is a plus.
• High tolerance for stress and ability to manage multiple priorities.
• Fluency in verbal & written communication for additional language as required by posting and business need.