FCM – Dedicated Corporate Travel Consultant – Remote Job Vancouver BC Canada,Customer Service/HelpDesk

Dedicated Corporate Travel Consultant

FCM takes a holistic approach to corporate travel, specializing in managing national and global travel programs for medium and large businesses.

Ranked as one of the world’s top five travel management companies, it has a business network in over countries and global headquarters in London, Brisbane, Singapore and New York. Backed by the global strength of Flight Centre Travel Group (FCTG), FCM combines local expertise and global experience to provide clients with a truly bespoke experience.

Established in June 4, FCM has been named World’s Best Travel Management Company for eight years running at the World Travel Awards.

About The Opportunity

This role will have you arranging domestic and complex international travel for busy executives including air, car hotel and ground transportation. Before starting your role, you will participate in three weeks of paid training. This program will boost your knowledge, train you on contract airfares and sharpen your Sabre skills. Our corporate travel consultants handle the air, car, rail and ground transportation bookings as well as the ticketing, changes and the exchange and queue management.

You will also need to offer exceptional customer service to satisfy our business traveler’s needs. We encourage our Corporate Travel Consultants to study the travel polices of our corporate accounts and develop a relationship with them so when our valued business travelers have the need for business travel arrangements, they rest assured that their business travel needs are in the hands of a dedicated team of Corporate Travel professionals they trust and are on a first name basis with.

The schedule for this role will include a
-hour work week with five 8-hour shifts from : PM to : AM EST
. This position operates on a rotating overnight schedule, any day of the week (Sunday through Saturday), to provide continuous coverage.

Key Responsibilities

Coordinate air, hotel, car, and ground transportation bookings for domestic and international travel, considering Canadian and US-specific travel requirements

Build rapport and develop a relationship with business travelers to ensure their business travel needs are in the hands of a trusted team of Corporate Travel professionals

Ensure accurate and timely completion of reservations while meeting travelers' needs

Executing all responsibilities within company guidelines for customer service, documentation of PNRS (Passenger Name Records) and profiles, ticketing, invoicing, and maintaining accuracy throughout

Comprehend and strictly comply with both Canadian and US corporate travel policies, ensuring adherence to regulations and guidelines specific to each market

Staying fully informed about airline rules, regulations, tariffs, and fare requirements and applying this knowledge accurately to all travel arrangements

Deliver consultative support and exceptional customer service throughout the booking process

Keeping clients informed about all necessary travel documents and health requirements for their destinations

Proficiently handling ticketing, Phase IVs, and exchanges/changes involving complex international fares

Expertly managing rerouting and exchange processes, ensuring minimal disruption to travel plans

Help cultivate a safe, inclusive, and accessible work environment for team members of all backgrounds including people who are racialized, have disabilities (invisible or visible), require faith accommodations, and/or are LGBTQ2+

Do your part to encourage an inclusive and accessible work environment for all Flighties, regardless of age, gender, disability, ethnicity, faith, and LGBTQ+ identity

Participate in maintaining an inclusive and accessible work environment for all Flighties, regardless of their identities and lived experiences

Help to foster an inclusive and accessible team environment for all Flighties, regardless of their identities and cultural backgrounds

Experience & Qualifications

In-depth familiarity with current Sabre GDS (Global Distribution System) for fare calculations, itinerary management, and ticket issuance.

Extensive experience constructing complex, multi-city international itineraries involving multiple carriers, fare types, and routing options

Experience delivering concierge-level service to C-suite executives and high-profile travelers requiring discreet, anticipatory, and highly personalized travel arrangements

OPC/TICO Certification or ability to complete within days of employment

Previous exposure to quality control processes to ensure the accuracy and compliance of travel bookings.

Proficiency in ticketing procedures and scripting, along with the ability to handle complex itinerary changes and exchanges for both international and domestic travel.

Proven ability to navigate and manipulate complex itineraries, international fares, and Passenger Name Records (PNRs) to meet client requirements.

A polished and professional demeanor when interacting with clients and colleagues.

Proficiency in handling…


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