RSPCA Customer Service Advisor

Job Title

RSPCA Customer Service Advisor

£24,570 per annum

16 March 2026

Permanent, full‑time (37.5 hours per week)

Hybrid: two days in the Rotherham office and three days working from home.

• October to March: 08:00‑18:00
• April to September: 08:00‑20:00

Shift details will be agreed during the recruitment process. Training and live shift times will be communicated via the recruitment environment.

• Three weeks of training: 09:00‑17:00
• Followed by a two‑week district centre (DC) period
• Training location: 100% in office

Shifts during the DC period will be communicated in the training environment and may differ from the live shift schedule.

In office until competency is achieved. Once competent, hybrid working will commence, with a minimum of two days in the office per week. The requirement for office presence is client dependent; candidates unable to travel to site weekly are currently not accepted.

• Agents may be asked to work any shift within the annual 08:00‑20:00 operating window.
• Shift times may change based on client or Capita requirements; reasonable notice will be provided.

• Ensure customer issues and concerns are answered efficiently and effectively.
• Deliver an excellent customer experience by providing a customer‑focused, right‑first‑time service.
• Manage any customer complaints to a satisfactory conclusion.
• Accurately capture data and enter it into the relevant systems.
• Support the Team Leader by mentoring and helping team members improve customer satisfaction and efficiency metrics.
• Cooperate with colleagues to resolve escalated complaints in accordance with business, policy, and legal requirements.

• A competitive salary of £24,570 per annum
• Hybrid working across home and the Dearne Valley office
• A wide range of discounts on retail, health & wellbeing, travel, and technology
• Access to Private Medical Insurance & Health Assessment plans
• 22 days’ holiday plus public holidays (bank holiday work is compensated in lieu)
• Pension scheme
• Endless career progression opportunities

• Choose ‘Apply Now’ to complete our short application.
• Your application will be reviewed by our global recruitment team.
• You will be invited to attend a video interview with a recruitment team member.

We’re an equal‑opportunity and Disability Confident employer, recruiting and developing people based on merit and passion. We’re committed to an inclusive, barrier‑free recruitment process and working environment. If you require the job description or application form in an alternative format (e.g., large print or audio) or need other support, please email rea

Access to Work can support candidates with a physical or mental health condition or disability, including communication support at interviews such as a British Sign Language interpreter. If you require this support, you can apply at …. For more information about equal opportunities and process adjustments, visit the Capita Careers website.

Location: Rotherham, United Kingdom

Time Type: Full time

Contract Type: Permanent