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Bilingual

Head of Remote Customer Experience & Transformation

Remote / Online - Candidates ideally in
Newry, County Down, BT34, Northern Ireland, UK
Listing for: BlueSteps Connect
Remote/Work from Home position
Listed on 2026-02-21
Job specializations:
  • Customer Service/HelpDesk
    Bilingual
  • Management
Job Description & How to Apply Below
A leading customer service organization in the United Kingdom is seeking a Director of Customer Service to lead a complex and high-performing team during a period of strategic transformation. The ideal candidate will have significant experience in social housing or a customer-focused sector, with a proven ability to manage large remote teams and drive transformational change. Responsibilities include ensuring operational excellence, influencing decision-making, and nurturing an inclusive culture centered around exceptional customer service.
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