Admin & Client Facing Executive | Remote
Singapore
Listed on 2026-02-21
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Customer Service/HelpDesk
Customer Service Rep, Bilingual
Job brief
Position:
Admin & Customer Service Executive
Client Company:
Professional Immigration Consultancy / Corporate Services Firm
Working Arrangement:
Remote role
Language Requirement:
Strong verbal and good written
Chinese; good written English
We are hiring on behalf of our client,a multi-award-winning consultancy specializing in Singapore Permanent Residency (PR) and Citizenship applications.
We are seeking a detail-oriented and client-focused Admin & Customer Service Executive to support immigration application processes and provide high-quality service to clients. This is a mission-driven role with a direct impact on clients' future residency outcomes.
Immigration Administration & Documentation
- Manage immigration applications related to Singapore PR, Citizenship, and other related submissions.
- Liaise closely with clients to collect, review, and verify all required documents for accuracy and completeness.
- Advise clients on proper documentation requirements based on current immigration regulations and policies.
- Understand client backgrounds and prepare clear, structured cover letters to present client profiles effectively.
- Ensure a high level of accuracy and quality in all government submissions.
Customer Service & Client Management
- Deliver a professional, responsive, and high-quality customer experience throughout the application lifecycle.
- Respond promptly and professionally to client queries via Whats App, Gmail, and phone, in accordance with company timelines.
- Manage client expectations and handle post-submission follow-ups diligently.
- Handle client grievances professionally, ensuring issues are resolved with care and accountability.
Operations & Internal Coordination
- Update and maintain tracking sheets and internal records accurately and in a timely manner.
- Handle a high volume of digital documents while maintaining strong attention to detail.
- Stay updated on Singapore immigration policies and regulatory changes relevant to inbound applications.
- Perform any other duties or ad-hoc tasks assigned by management.
- Minimum Diploma qualification (Hospitality, Mass Communication, Logistics, or equivalent).
- Strong verbal Chinese communication skills (mandatory).
- Good written English skills.
- Minimum 3 years of client-facing or customer service experience.
- No prior immigration experience required – full training will be provided.
- Strong time management and organizational skills.
- Ability to plan workload independently and meet strict deadlines.
- Comfortable handling large volumes of digital documentation.
- Detail-oriented, responsible, and service-driven mindset.
The salary offered ranges between RM3,000 and RM5,000.
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