Stage in customer service

We are looking for an enthusiastic Customer Service intern to support our team in the sales order processing for Rockfon customers.
This internship will help you acquire the necessary skills and provide you with knowledge of various tasks and processes linked to the order handling.
The Customer Service Team Leader will be your tutor. Ultimately, you will gain broad experience to be prepared to enter any fast-paced work environment with a degree of autonomy.

Who are we:  ROCKFON Easy to install and durable, our stone wool ceiling tile material and range of products help protect people from noise and the spread of fire while making a constructive contribution toward a sustainable future.

Location:

ROCKWOOL Italia – Milano (Corso Sempione/Domodossola) | Office-based
What you will be doing
The intern will be flanked and trained to support the department with the main sales order processing activities:
Receipt of orders: analyze products/quantities/lead times for validation
Order entry in SAP system
Apply pricing policy in conjunction with sales team when required
Check product availability in liaison with factories/suppliers
Send orders for preparation and follow up logistics and transport with 3rd party service provider and/or internal logistics depts.
Support on claims and credit requests
Respond to queries received by phone, mail, etc from external and internal contracts, with help from other depts
(logistics, technical, marketing, sales….) as required
filing and archiving of physical and digital archives as well as customer documentation, ensuring compliance with the established standards and rules.

What you bring
You have an Bachelor’s degree level and/or a work experience in a customer service, commercial or logistics support-position;
Strong communication skills and able to build a good relationship with customers and internal departments;
Structured and organized working style, attention to details;
You are interested in commercial processes and the use of IT systems
You have good Microsoft Office skills (particularly Excel);
Excellent command of the Italian and English language, spoken and written;
We also attach great importance to a positive attitude, you are proactive, reliable and you can work well together.

What we offer
Type of

Contract:

Stage (extracurricular) 6 month,
Reinbursement €1000/month
Meal vouchers: €10/worked day
flexible working hours
1 day of work from home/week.
Inclusive, international work environment with big impact.
We have prepared an onboarding program for you. This will give you the perfect opportunity to learn the process details and connect with a close-knit group of people who are always ready to help each other out.

ROCKWOOL transforms volcanic rock into safe, sustainable solutions used worldwide. We’re proud of our commitment to sustainability and diversity.

Ready to build the future with us?
Apply now with your CV in English and become part of an industry-leading team!

What makes people stay and thrive at ROCKWOOL? We believe in building strong connections, growing your career, and making an impact that matters.

We are a purpose-driven, sustainable, and people-focused company built on three strong pillars

Sustainability & Responsibility – every role helps create a better tomorrow.
Collaborative Culture – together, we innovate and succeed.
Career Growth & Stability – your growth meets the stability of a company founded in 1937.