Italian Speaking Customer Agent Online Bank - Greece

Position: Italian Speaking Customer Agent For Online Bank - Work In Greece
Overview  Mercier Consultancy MD is excited to announce an opening for an Italian Speaking Customer Agent to join our team in Greece, working for a cutting-edge online bank. This role is ideal for individuals who possess a passion for customer service and have an interest in the banking sector. As a Customer Agent, you will provide vital support to our Italian-speaking clients, addressing their banking inquiries and guiding them through our internet banking services.
Responsibilities   Provide outstanding customer support in Italian via phone, email, and chat
Assist customers with inquiries about online banking products and services
Resolve customer issues efficiently, ensuring an exceptional banking experience
Document customer interactions and track all inquiries in our CRM system
Work alongside other departments to improve service delivery and customer satisfaction
Stay abreast of online banking trends, product updates, and regulatory requirements
Requirements   Fluency in Italian (both written and spoken) is required; proficiency in English is a plus
Previous experience in customer service, preferably in online banking or finance, is advantageous
Strong communication and interpersonal skills with a focus on customer experience
Capability to multitask in a dynamic work environment
Familiarity with banking products, services, and CRM software is preferred
Proficient in using computer applications and digital communication tools
A proactive attitude towards problem-solving and a commitment to customer satisfaction
Benefits   Competitive Monthly Salary
Fully Paid Training
Fully Paid Relocation Package
Health Insurance
2 Extra Salaries Per Year
And Much More..

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