Tenancy Onboarding Officer

Job Overview

We have a rare and exciting opportunity for a customer & results focused individual to step into the role of Tenancy Onboarding Officer. The starting point is that you will have experience of welfare benefits in a housing or public sector setting and an ability to work closely with others to deliver excellent customer service. What will my working week look like?

You will be homebased, ideally living in Warrington, as it is essential you live within a reasonable travelling distance of our Head Office in Birchwood, Warrington, to attend the office for meetings and training courses as required. What will I be responsible for doing? The main function of this role is to conduct assessments of all new customers to aid decision making on lets and viability of tenancy, as well as giving advice on maximising income.

Fundamental to this role will be developing strong relationships with our lettings teams in particular, ensuring that we process assessments as quickly as possible, ensuring lettings can be achieved and affordability and other support needs established ahead of tenancies being granted. There is an increasing demand for the YHG Welfare Benefit & Debt Advice service in response to the cost of-living crisis and you will need to demonstrate resilience working in a demanding and challenging environment.

• A good understanding of welfare benefits
• The ability to manage your own workload
• The ability to sensitively explore customer circumstances.
• Be passionate about customer service and outcomes for customers
• A high level of attention to detail and enjoy working as part of a fast‑paced team

• Have excellent customer care skills
• Be well organised, self‑motivated and a problem solver
• Have strong communication and interpersonal skills

Your Housing Group is a registered social landlord helping people at every stage of life to live in quality homes they can afford. As one of the North's sector-leading landlords, we are proud to play our role in tackling the UK's housing crisis by continually reinvesting in our 29,000 properties and tailoring our services to meet the diverse needs of our customers.

We also build over 1,000 new homes each year. We're an employer of choice, over 88% of colleagues here recommend us as a 'great place to work'.

In return we offer £27,898 - £29,000 for a 35 hour week, and 25 days annual leave (holidays also increase with time served) plus Bank Holidays, but our employee offering provides much more than just a competitive salary and holiday allowance. We offer a home working culture, giving you more time at home, no more daily commute or the expense that comes with that.

However, we know that those social interactions with your teammates are also important, so we have a state-of-the-art collaboration space based in Birchwood, Warrington (which you'll need to be able to comfortably commute to when needed for team days, meetings, and training etc). On top of this, we'll provide you with a great benefits package, including a contributory pension where we match whatever you choose to contribute (up to 8%), an advanced level healthcare cash plan, that doesn't just provide dental and optician cashback but also health and wellbeing benefits (such as 24/7 GP Access, money back from prescriptions and alternative therapy treatments) and an amazing discount scheme that gives you access to half price cinema tickets, subsidised gym memberships and a huge range of discounts with some of the biggest high street and online names.