Patient Support Advisor

Job Title:
Patient Support Advisor

Location:
Southampton (Hybrid)

Salary: £28,000 – £31,000 OTE

Hours:
Full-time – 2-week rota

• Shift Pattern: 8:00am – 4:30pm and 9:00am – 5:30pm

• Saturdays (Remote Working): Alternate Saturdays, 8:00am – 4:00pm

• Competitive salary of £28,000 – £31,000 OTE
• Hybrid working – ability to work from home part of the week
• 25 days annual leave (plus bank holidays)
• Generous bonus scheme
• Health Cash Plan
• Staff discounts on products and services
• Flexible working hours – tell us what hours work for you (minimum 15 hours per week)
• Pension Scheme

We have an exciting opportunity to join our Patient Support Team in our Southampton Call Centre. As a Patient Support Advisor
, you will be the first point of contact for patients, handling inbound and outbound calls as the primary responsibility, along with web chat and email.

This is a full-time role on a two-week rota with alternating shifts and alternate Saturdays
.

• Provide first-class customer service via inbound and outbound calls, web chat, and email
• Book appointments for patients across Leightons and The Hearing Care Partnership ensuring we provide the correct products and services
• Respond to patient queries professionally and empathetically
• Maintain accurate records and ensure data confidentiality
• Support the wider team in achieving performance goals, working collaboratively to maintain a seamless patient experience

With over 90 years of family heritage
, Leightons is built on a foundation of care, trust, and personal service. We foster a close-knit, supportive environment where every team member is valued. Our shared goal is to achieve 100% customer satisfaction through an individual approach to every patient.

You’ll be joining a company that invests in your growth, encourages development, and promotes a friendly, inclusive workplace culture.

To be successful in this role, you will need:

• Excellent telephone manner and confidence in handling high-volume calls
• Strong written communication skills
• Previous customer service experience (call centre preferred)
• Ability to work effectively in a fast-paced environment
• IT proficiency and multitasking ability
• Ability to travel regularly to the Southampton office (hybrid role)

Leightons Opticians & Hearing Care is committed to promoting equal opportunities and fostering a workplace where diversity and inclusion are valued. We provide a working environment free from discrimination and ensure all employees and applicants are treated with dignity and respect, regardless of age, disability, gender, race, religion, sexual orientation, or any other protected characteristic.

Note: Applicants who have been unsuccessful in the past 12 months should not reapply for the same role.