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Collections Officer

Remote / Online - Candidates ideally in
Nottingham, Nottinghamshire, NG1, England, UK
Listing for: Metropolitan Thames Valley
Full Time, Remote/Work from Home position
Listed on 2026-02-24
Job specializations:
  • Customer Service/HelpDesk
    HelpDesk/Support, Customer Service Rep, Customer Success Mgr./ CSM
Job Description & How to Apply Below

Income Officer

Known internally as Customer Accounts Advisor

Location: Beeston, Nottingham NG9 1LA

Contract: Full-time ¦ Hybrid working ¦ 37.5 hours per week

Looking for a rewarding career where you can make a real difference? Join Metropolitan Thames Valley Housing (MTVH) – and help customers to keep their homes by providing expert advice and support.

Our modern Beeston office offers a fantastic working environment with free parking (subject to availability), beautiful surroundings, and an onsite café. Once fully trained, you’ll enjoy a hybrid working pattern:

  • Two days in the office
  • Three days working from home (on alternating days)
Working Hours
  • Contracted hours:
    Monday to Friday, 08:00am – 08:00pm, and Saturday, 09:00am – 05:00pm
  • Core opening hours:
    Monday to Friday, 08:00am – 06:00pm
About MTVH

At Metropolitan Thames Valley Housing, we believe everyone should have a safe, secure, and affordable home. We manage over 57,000 homes across the UK and provide vital support services to help people live well. Our values – Care, Dare, Collaborate – guide everything we do, and we’re looking for people who share our passion for making a positive impact.

What you’ll do
  • Deliver outstanding customer service via phone and digital channels
  • Manage and monitor customer accounts effectively
  • Liaise with Housing Benefits, DWP, and other stakeholders
  • Negotiate payment plans and offer welfare benefits advice
  • Prevent arrears through proactive engagement and support
  • Work collaboratively to meet debt recovery targets
What we’re looking for
  • Experience in collections, debt recovery, or housing (desirable)
  • Strong knowledge of Universal Credit (UC) and Housing Benefit (HB)
  • Excellent communication and negotiation skills
  • Ability to make fair, proportionate decisions
  • Passion for helping customers and living our values:
    Care, Dare, Collaborate

Ready to take the next step in your career? Apply today and join MTVH – where your work truly makes a difference.

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