Collections Officer

Income Officer

Known internally as Customer Accounts Advisor

Location: Beeston, Nottingham NG9 1LA

Contract: Full-time ¦ Hybrid working ¦ 37.5 hours per week

Looking for a rewarding career where you can make a real difference? Join Metropolitan Thames Valley Housing (MTVH) – and help customers to keep their homes by providing expert advice and support.

Our modern Beeston office offers a fantastic working environment with free parking (subject to availability), beautiful surroundings, and an onsite café. Once fully trained, you’ll enjoy a hybrid working pattern:

• Two days in the office
• Three days working from home (on alternating days)

• Contracted hours:
  Monday to Friday, 08:00am – 08:00pm, and Saturday, 09:00am – 05:00pm
• Core opening hours:
  Monday to Friday, 08:00am – 06:00pm

At Metropolitan Thames Valley Housing, we believe everyone should have a safe, secure, and affordable home. We manage over 57,000 homes across the UK and provide vital support services to help people live well. Our values – Care, Dare, Collaborate – guide everything we do, and we’re looking for people who share our passion for making a positive impact.

• Deliver outstanding customer service via phone and digital channels
• Manage and monitor customer accounts effectively
• Liaise with Housing Benefits, DWP, and other stakeholders
• Negotiate payment plans and offer welfare benefits advice
• Prevent arrears through proactive engagement and support
• Work collaboratively to meet debt recovery targets

• Experience in collections, debt recovery, or housing (desirable)
• Strong knowledge of Universal Credit (UC) and Housing Benefit (HB)
• Excellent communication and negotiation skills
• Ability to make fair, proportionate decisions
• Passion for helping customers and living our values:
  Care, Dare, Collaborate

Ready to take the next step in your career? Apply today and join MTVH – where your work truly makes a difference.