Customer Service Executive

Customer Service Executive - Southampton - Hybrid

Salary £28,000pa - £31,000pa OTE

Our client an established and values driven company who really value their staff and who's mission is to deliver 100% customer satisfaction are currently looking to recruit a Customer Service Executive to join their friendly team. You will be the first point of contact for customers providing exceptional service across inbound and outbound calls, web chat, and email.

This is a full‑time role operating on a two‑week rotating shift pattern, including alternate Saturdays. The role is hybrid.

Two-week rotating shift pattern:
Week 1: 8:00am - 4:30pm Week 2: 9:00am - 5:30pm. Alternate Saturdays: 8:00am - 4:00pm (working from home)

Key Responsibilities

Deliver first-class customer service through inbound and outbound calls, web chat, and email
Booking of appointments
Ensure customers receive the most suitable products and services
Respond to customer enquiries with professionalism, empathy, and accuracy
Maintain up-to-date and compliant records
Collaborate with colleagues to achieve team targets and ensure a seamless customer experience

You will need

An excellent telephone manner and confidence handling high call volumes
Strong written communication skills
Ability to build strong, effective relationships with customers and stakeholders
Excellent organisational skills with high attention to detail and accuracy
The ability to multitask efficiently
Strong problem‑solving skills
A commitment to delivering an exceptional customer experience
A patient, empathetic approach when handling queries or complaints
Ability to learn quickly in a fast‑paced environment
Previous experience in a customer service role (call centre experience advantageous)
Ability to work efficiently in a fast-paced environment
Confident IT skills with the ability to multitask across multiple systems

The company offer's an excellent range of company benefits including

25 days' annual leave plus bank holidays
Pension scheme
Generous bonus opportunities
Staff discounts across products and services

If this role is of interest to you and you have the necessary skills and experience, please don't hesitate to APPLY.

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application