Global Reservation Agent

Are you passionate about creating unforgettable travel experiences? Do you excel in sales while delivering white-glove service with attention to detail? If you enjoy building meaningful client relationships and helping guests plan the journey of a lifetime, you may be the perfect fit for Scenic & Emerald Cruises Canada.

We are seeking a highly motivated Global Reservations Agent to join our dynamic customer service team. As a primary point of contact for prospective and returning guests, you will play a critical role in personalizing their luxury travel experiences. This includes promoting our award-winning river and ocean cruises, tailoring travel packages, and managing all booking elements with precision and care.

• Serve as a trusted advisor to guests and travel partners, showcasing our global cruise offerings.
• Engage with clients via phone, email, and live chat to guide them through their booking journey.
• Create and manage reservations, including cruise itineraries, flights, accommodations, and pre/post-cruise extensions.
• Build strong relationships with guests and nurture long-term client loyalty.
• Demonstrate agility and problem‑solving skills when addressing guest changes or special requests.
• Collaborate with international colleagues and departments to ensure a seamless guest experience.
• Consistently meet individual sales targets while contributing to overall team goals.

• A passion for travel and an appreciation for luxury experiences
• Previous experience in sales or customer service (travel industry experience is a plus)
• Exceptional communication skills—both written and verbal
• Outstanding attention to detail and organizational abilities
• Comfort working independently and collaboratively in a fast‑paced, virtual environment
• Quick adaptability to new systems and processes; familiarity with Microsoft Teams is a plus
• Experience working in a home office or remote environment preferred

• Must be available to work shifts scheduled between 6:00 AM to 5:00 PM PST / 9:00 AM to 8:00 PM EST
• This position is open to applicants who are located and legally eligible to work in Canada.
• Candidates outside Vancouver’s Lower Mainland will work remotely
• Candidates within proximity of Vancouver will work in a hybrid model (office and remote)

Scenic Group is an equal‑opportunity employer offering a competitive compensation and benefits package including:

• Salary Range: $42,000 – $46,000
• Four weeks vacation
• Reduced travel rates and industry perks
• Comprehensive benefits, including a generous health and wellness account

Scenic Group is a global leader in luxury river and ocean cruising, proudly operating internationally renowned brands Scenic Luxury Cruises & Tours and Emerald Cruises. For almost 40 years, Scenic Group has redefined the travel experience, delivering unparalleled luxury and adventure to discerning travellers worldwide. With our Vancouver‑based sales and marketing office, we serve as the hub for promoting our award‑winning river and ocean cruises to Canadian travel agents and guests.

This position is open to all qualified applicants who are legally entitled to work in Canada.