Automotive Case Management; Remote

Job Title:

Automotive Case Management (Remote)

The Advisor II, Technical Support responds to basic to complex inquiries of a technical nature including hardware/software, or other designated client products. This position assists external/internal users of the client's technical products or services by answering questions and solving problems involved in their use.

Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns “World’s Best Workplaces,” “Best Company Culture,” and “Best Companies for Career Growth” awards every year? Then a Technical Support Representative position at Concentrix is just the right place for you!

As an Automotive Case Management (Remote) tentative, you’ll join an organically diverse team from 70+ countries where ALL members contribute and support each other’s success and well‑being, proudly united as “game‑changers.” Together, we help the world’s best-known brands power a world that works through exceptional customer experiences and tech‑powered innovation. And due to continued growth, we’re looking for more talented game‑changers to join our purpose, people as passionate about providing outstanding customer experiences as we are.

This is a great opportunity to reimagine an all‑new career journey and develop “friends for life” at the same time. We’ll give you all the training, technologies, and continuing support you’ll need to succeed. Plus, at Concentrix, there’s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.

As an Automotive Case Management (Remote) , you’ll:

• Respond to escalated automotive-related product questions and concerns in a timely manner.
• Resolve customer inquiries following standardized processes while referencing an internal knowledge base,
• Identify customer needs by asking relevant questions, researching the matter at hand, and coordinating with other departments to ensure timely resolutions.
• Collaborate with customers, dealerships, and/or field support teams to gather necessary information, as applicable, to support customer escalations.
• Communicate, in writing (email, text, or chat), with customers regarding their motivation for contact and provide follow‑up communications, as needed, throughout the resolution journey toward completion.
• Deliver expert customer experiences…with a smile.

Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Automotive Case Management (Remote) role include:

• High School diploma or GED, and be at least 18 years of age.
• Automotive enthusiast or have a relative knowledge of how automobiles work.
• Possess natural customer service skills and genuinely enjoy helping people.
• Be an empathetic problem solver and critical thinker.
• Comfortable working with computers and the internet, as well as operating several applications simultaneously.
• Prior experience in the automotive industry, customer service, and/or case management, as well as a minimum of one (1) year in a customer‑facing role, are preferred.
• Proficiency in fast‑paced multi‑tasking
• Eagerness to learn new technologies

One of our company’s Culture Beliefs says, “We champion our people.” That’s why we significantly invest in our game‑changers, our infrastructure, and our capabilities to ensure long‑term success for both our teams and our customers. And we’ll invest in YOU to aid in your career path and in your personal development. In this role, you’ll also be provided with:

• The base salary range for this position is $16.00‐$21.00/hour, (pay rate will not be below the applicable minimum wage). Actual salaries will vary based on work location, qualifications, skills,…