WFH Front Desk Online Call Center Position

We are seeking a highly skilled and customer-focused Front Desk/Online Call Center Representative to join our team. As an Advance Front Desk/Online Call Center Representative, you will provide exceptional customer service, handle inbound and outbound calls, and perform administrative tasks to ensure customer satisfaction and drive business growth.

• Develop and maintain in-depth knowledge of products and services
• Identify and report opportunities for process improvement and customer satisfaction
• Collaborate with team members to ensure seamless customer experience
• Provide top‑notch customer service via phone, email, and online chat
• Handle inbound and outbound calls, answering questions, resolving issues, and routing calls as needed
• Process transactions, handle cash, and maintain accurate records
• Manage and respond to customer emails and online chats in a timely and professional manner
• Meet or exceed performance metrics, including call quality, response time, and resolution rate

• High school diploma or equivalent required; associate's or bachelor's degree preferred
• 1‑2 years of experience in customer service or related field
• Excellent communication and interpersonal skills
• Strong problem‑solving and analytical skills
• Proficient in Microsoft Office and customer service software
• Ability to work in a fast‑paced environment and adapt to changing priorities
• Fluency in English; additional languages a plus

• Experience with online call center software and platforms
• Certification in customer service or related field
• Experience with CRM systems and data entry