Customer Care Coordinator

Customer Care Coordinator

Location:

Warrington (Hybrid working)

Sector:
Social Housing / New Build & Defects

Contract:

Full-time, temp

We're looking for a Customer Care Coordinator to join our team and play a key role in delivering an excellent service to our customers. This role focuses on managing new build aftercare and defects, acting as a central point of contact between residents, contractors, and internal teams.

While experience in social housing is not essential, proven experience within new build customer care or defects management is required.

• Act as the first point of contact for customers reporting defects within new build properties
• Log, track, and coordinate defects from report through to resolution
• Liaise with contractors, developers, surveyors, and internal teams to ensure timely repairs
• Keep customers informed throughout the process, managing expectations professionally
• Monitor service level agreements (SLAs) and chase outstanding works
• Maintain accurate records and reports using internal systems
• Support continuous improvement of customer care processes

• Previous experience in new build aftercare, customer care, or defects coordination
• Strong customer service and communication skills
• Confident dealing with contractors and technical issues
• Well organised, with the ability to manage multiple cases at once
• Comfortable working with IT systems and databases
• A proactive, solution-focused approach
• Experience in social housing is welcome but not required.

• Hybrid working model (office-based in Warrington with home working)
• Supportive and collaborative team environment
• Competitive salary and benefits package
• Opportunity to make a real difference to customers' homes and wellbeing
• Career development within a growing organisation

Feel free to contact our consultant Georgia King.

We welcome applications from individuals of all backgrounds, experiences, and identities. Our recruitment process is designed to ensure equal opportunities for all candidates, regardless of age, gender, race, ethnicity, religion, disability, sexual orientation, or any other characteristic.