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Account Manager Customer Success Mgr./ CSM

Senior ERP Customer Success Leader - Remote

Remote / Online - Candidates ideally in
Birmingham, West Midlands, B1, England, UK
Listing for: QAD, Inc.
Remote/Work from Home position
Listed on 2026-02-28
Job specializations:
  • Customer Service/HelpDesk
    Account Manager, Customer Success Mgr./ CSM
Salary/Wage Range or Industry Benchmark: 80000 - 100000 GBP Yearly GBP 80000.00 100000.00 YEAR
Job Description & How to Apply Below
A leading SaaS company in the UK is looking for a Senior Customer Service Manager. This fully remote role focuses on revenue retention and customer satisfaction across their product portfolio. Ideal candidates will have over 8 years of experience in enterprise software customer service, strong communication and relationship-building skills, and a data-driven mindset. The position involves guiding the customer journey, building executive relationships, and addressing account risks to achieve key performance metrics.
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Position Requirements
10+ Years work experience
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