Customer Service Advisor

Westfield Health Group is home to Westfield Health, High Five Health Promotion and UK Health and Wellbeing, proudly providing holistic health and wellbeing services, and active spaces, to clients across 11 countries. We believe that our people are our strongest asset and live by our values;
We care, we’re in it together, we are explorers, we own it. We aim to continue our commitment to creating a workplace where our colleagues feel connected, heard, developed, recognised and supported, as demonstrated by our achievement of the prestigious Investors in People Gold accreditation!

Customer Connect Service Advisor

Westfield House, Sheffield

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Our Customer Connect Hub is the first port of call for all of our customer calls. Westfield Health are dedicated to making a healthy difference to the quality of life of our customers, and the Customer Service Advisor supports our mission by providing customers with a caring and proactive support service.

As part of a team of 18, you will have an 8-week training plan in our central Sheffield office. After this you will be able to work flexibly in a hybrid capacity with the potential to work a condensed working week.

• Provide first-class customer service in a predominantly telephony-based customer service role, with a goal of first call resolution.
• Supporting customers with online claims queries and helping them to register for our online services.
• Replying to customer queries via email
• Provide up to date information about our products and services.
• Retain customers through promoting the benefits of our products.
• Ensure an efficient customer journey with emphasis on consistency of quality.

• Experience of working in a target customer focussed environment.
• Sound experience of performing a computer-based task or role in a work environment
• An ability to build rapport quickly, and a desire to go above and beyond for our customers
• Ability to work towards our quality and performance metrics to ensure great customer experience.
• Strong, clear, and effective communication skills with a genuine interest in helping people.
• PC literate and capable of operating new systems with confidence and accuracy, competent in using Microsoft Office Suite
• A flexible and adaptable approach, someone who enjoys building relationships and working as a team.

• Starting salary of £24,480
• 25 days annual leave plus 1 in lieu of Christmas period.
• Health Cash Plan
• Westfield Rewards
• Surgery Choices Insurance
• Matched pension scheme
• Employee Assistance Programme
• Corporate Bonus Scheme
• Free use of onsite gym
• Enhanced maternity/paternity/adoption pay
• Long service awards
• Flexible Working (including working from home)
• Cycle to work scheme
• Electric car scheme
• Income protection scheme
• Death in service
• Fruit and onsite refreshments

If you think you fit the bill, we would love to hear from you!

Please note, while we welcome global talent, we’re currently unable to sponsor work visas.

We are a proud member of inclusive employers and a Disability Confident Committed employer, we value inclusivity and want to make sure our application process is open and accessible to all candidates. Please let us know if you require reasonable adjustments to ensure the recruitment process is as comfortable as possible.