Community Moderator Gaming Client – Bilingual EN & FR - Remote

Job Overview

Community Moderator for Gaming Client – Bilingual EN & FR (Remote) – Arise Virtual Solutions | Middlesbrough, England

To all gamers and player fans:
This is an opportunity to earn from home by providing email and chat support for a global pioneer in gaming and entertainment. The industry leader has studios worldwide and offers a premier gaming subscription service and a catalog of award‑winning titles.

• Proficiency in reading, writing, and speaking English and French is essential.
• Understanding of cultural nuances and gaming terminology, slang, and context.
• High level of reading comprehension and ability to find solutions to player issues.
• Strong time‑management skills to respond promptly and resolve inquiries.
• Patience, empathy, and a positive professional attitude to create pleasant customer experiences.
• Ability to craft engaging, on‑brand responses to players and moderate community channels.
• Monitoring all assigned community channels and applying the client’s moderation guidelines and actions as needed.
• Coordinating activities and actions with team members and client representatives.
• Understanding of escalation pathways for sensitive or critical content, in accordance with the client’s guidelines.
• Able to task‑switch with ease and adapt as the role’s requirements evolve.
• Fluency in English.

Forum, Discord, Facebook, X (Twitter), R6M, You Tube, Instagram, Tik Tok. Strong experience on these platforms is an advantage.

You must be self‑motivated, possess outstanding problem‑solving skills, patience, and empathy. Excellent written, listening, and verbal communication skills are a must. You should be able to deliver friendly, knowledgeable customer service while efficiently navigating multiple systems and handling stressful situations.

• No degree necessary; this is a work‑from‑home opportunity for anyone ready to invest in themselves and work hard on your own terms.
• Prior to servicing a client opportunity through the Arise® Platform, you must complete a series of assessments and a virtual certification course.
• Arise connects small home‑based businesses, run by people like you, to prestigious Fortune 500 clients through a virtual platform. You provide the service; the client supplies the support programs and schedule options.
• ** This is not an offer of employment. It is an opportunity to enter into a business‑to‑business relationship with Arise.**