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Customer Service Rep HelpDesk/Support Bilingual Customer Success Mgr./ CSM

Remote Customer Service Team Lead - E-commerce & Complaints

Remote / Online - Candidates ideally in
Cape Town, 7100, South Africa
Listing for: ExecutivePlacements.com
Remote/Work from Home position
Listed on 2026-03-04
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep, HelpDesk/Support, Bilingual, Customer Success Mgr./ CSM
Job Description & How to Apply Below
A recruitment agency is looking for an experienced Customer Service Leader in Cape Town who will manage a small team of Customer Service Agents. This role emphasizes a customer-first approach and requires proven leadership skills in e-commerce customer service. Responsibilities include handling complaints efficiently, training team members, and collaborating across departments for a seamless customer experience. Ideal candidates will have a background in complaint handling and experience managing remote teams.
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