Hybrid Customer Experience Advisor - Online Shop & Returns

Remote / Online - Candidates ideally in
Rugby, Warwickshire, CV21, England, UK

Listing for: Barnardo's

Full Time, Remote/Work from Home position
Listed on 2026-03-05

Job specializations:

Customer Service/HelpDesk
Customer Service Rep, Retail Associate/ Customer Service, Ecommerce, Customer Success Mgr./ CSM
Retail
Customer Service Rep, Retail Associate/ Customer Service, Ecommerce

Salary/Wage Range or Industry Benchmark: 40000 - 60000 GBP Yearly GBP 40000.00 60000.00 YEAR

Job Description & How to Apply Below

A leading charity organization in Rugby is seeking Customer Service Advisors to deliver excellent service to online customers and retail colleagues. In this full-time, office-based position, you will manage customer enquiries across eBay and the online shop, support store teams, and carefully process customer returns. The role emphasizes collaboration and communication, ensuring each interaction reflects the organization's commitment to young people and families.

Some weekend cover will be required, along with a rotational home-working arrangement.
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