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Technical Support Customer Success Mgr./ CSM

Remote Customer Success Lead — Hands-On & Strategic

Remote / Online - Candidates ideally in
Birmingham, West Midlands, B1, England, UK
Listing for: SOFTWARE WORKS FOR YOU
Remote/Work from Home position
Listed on 2026-03-06
Job specializations:
  • Customer Service/HelpDesk
    Technical Support, Customer Success Mgr./ CSM
Salary/Wage Range or Industry Benchmark: 40000 - 55000 GBP Yearly GBP 40000.00 55000.00 YEAR
Job Description & How to Apply Below
A leading SaaS provider in the UK is seeking a Customer Success & Support Lead to drive customer engagement and retention. This fully remote role involves managing a small team while actively participating in customer interactions. Ideal candidates will have strong experience in customer success, excellent communication skills, and the ability to balance hands-on tasks with strategic planning. You will play a critical role in shaping customer experiences and influence company direction.

Salary range: £40,000 - £55,000, depending on experience.
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