Client Services Advisor

Join Our Team as a Client Services Advisor at Carousel Logistics part of the DANX Carousel Group! The DANX Carousel Group, a leading pan-European provider of critical service logistics operating across 10 countries with revenues in excess of €250 million, is seeking a talented individual to fill the position of Client Services Advisor
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Are you a dynamic professional with a strong background in Client Services or logistics? We are looking for a motivated, Client services Advisor to join our Client Services team based at home but with the option of working flexibly in our office in Sittingbourne or any of our Midlands Offices if you wish.

• ✓ Ownership
  :
  Clear, measurable objectives empower employees to take ownership of results.
• ✓ Learning
  :
  We deliver personal and professional growth opportunities that are accessible and inclusive.
• ✓ Care
  :
  We show deep respect for our colleagues, families, subcontractors, and the wider community.

The Client Services Advisor’s role is to provide an exceptional client experience via all communication channels as the first point of contact to our clients and suppliers where ‘going the extra mile’ is part of the daily activity. To take ownership of all client enquiries both new and follow up, with a focus on providing first contact resolution or help whilst positively managing expectations:

• Deliver Service Excellence to our clients; ensuring operational escalations are resolved quickly and effectively and communicated proactively to the client.
• Ensure that specific client SLA’s are consistently met and that any issues that prevent SLA achievement are addressed appropriately.
• Ownership of client query resolution; aiming for 1st time resolution and if escalated ensure that query is resolved, and client informed of outcome in a timely fashion.
• Investigation and resolution of internal invoice queries to ensure clients are billed correctly.
• Focus on continuous improvement by reviewing existing systems and processes, making recommendations for change to improve service, costs and efficiency.

• Plans, organises, schedules and delivers in an efficient, organised manner. Ability to focus on and execute key priorities.
• Prioritises the delivery of a high level of client satisfaction. Monitors client satisfaction (internal and external). Establishes partner relationship with clients. Visible and accessible to clients.
• Clear, concise, timely communication both verbal and written; keeps people informed proactively.
• Passionately finds ways over, around, or through barriers to success. Goes beyond the call of duty. Shows bias for action. A results-oriented “doer.”
• Exhibits dynamism, excitement, and a positive can‑do attitude. Possesses a willingness to work hard to get the job done. Works efficiently and with tenacity.

• Customer service expertise gained in a fast‑paced logistics environment.
• Demonstrable experience of proactive client relationship management.
• Highly developed organisational skills.
• Excellent communication skills both verbal and written.

• Starting basic salary of £27,802.12 per annum with opportunities to increase over time on a scale based on experience and performance.
• 37.5 hours per week worked 7am to 3:30pm with an hour off for lunch each day and a Saturday working rota paid as overtime.
• 24 holidays plus Bank holidays.
• The day off for your birthday and 1 further day off each year.
• Remote working.
• Company discount portal.
• Health Cash Plan Scheme.
• Auto‑enrolment pension scheme.
• Company events.
• Development and training options.

In the DANX Carousel Group, we value expertise, innovation, and dedication. If you meet these qualifications and are ready to take on a pivotal role in our Client Services team, we encourage you to apply and be part of a dynamic, forward‑thinking organization.

Apply now and be a key player in our success!