District Lead Officer Highways Service

Overview

Salary £28,142 - £32,061 per annum | 37 hours per week | Permanent, Full time | Highways Service | Lancashire

Lancashire Highways Service is responsible for the direct delivery of all highways related schemes across the County, made up of 4,300 miles of road, 151,000 streetlights and 2,955 bridges. We have an excellent opportunity for an enthusiastic Highways Enquiries Officer. The role is home based with occasional travel to County Hall or the Cuerden Depot in Bamber Bridge. Our normal business hours are 9am to 5pm, Monday to Friday, to ensure adequate telephone coverage.

• Lead officer for managing and administering the highway casework of county council Members and MPs, and for administering customer complaints and FOI requests.
• Work alongside technical officers and members of the Highways Enquiries Team to ensure issues are thoroughly investigated and outcomes communicated in a customer-focused and timely manner.
• Provide effective and proactive communications to stakeholders in advance of highway works.
• Follow and adhere to the processes provided for this role.
• Help ensure Freedom of Information requests are dealt with promptly.
• Assist the Complaints Officer to deal with Highways Complaints following the guidelines of the formal complaints process.

• Full training and support will be provided; candidates should possess a core set of skills in a demanding and busy post.
• Thrive in a target-driven environment and multi-task to meet deadlines with high-quality responses.
• Strong commitment to customer service with empathy and consideration for customers.
• Be politically aware with a clear understanding of the county council as an organisation and responsibilities to county council members.
• Plain English advocate with highly developed written communication skills.
• Team player who supports colleagues during peaks in workload and periods of annual leave to ensure exceptional service.

In return, Lancashire County Council offers a range of benefits, details of which can be found on the LCC Vacancies website.

We reserve the right to close the vacancy early if we receive a sufficient number of applications.