Customer Service Specialist- German
Kuwait
Listed on 2026-03-12
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Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support
Customer Service Specialist German Speaker (Remote)
Final date to receive applications: 15 March 2026
About Talent World GroupAt Talent World Group , we think globally and strive for excellence. As a pioneering multilingual contact center, we are redefining remote work by building the workplace of the future. We offer flexible, long-term opportunities for professionals who are passionate about service and innovation.
Position OverviewWe are looking for experienced, technically proficient, and organized professionals to join our remote call center operations. Native-level German and fluent English are required.
This role supports a high-quality, home-based project in the online travel industry, delivering first-level customer service via inbound and outbound channels. The position involves multitasking, including managing several simultaneous cases and phone calls, with a focus on handling modifications, cancellations, deposit claims, and escalating complaints.
Key Responsibilities- Handle inbound and outbound customer service calls and case management
- Serve as the first point of contact for homeowners using a booking platform
- Provide timely, high-quality assistance to customers, especially during escalations
- Log, classify, and follow up on all customer interactions
- Maintain accurate records of call history and resolutions
- Analyze call data and share customer feedback
- Stay up to date with process and platform changes
- Collaborate with internal and external teams through clear, documented communication
- Native-level German and fluent English
- Proven customer service experience
- Ability to multitask between live calls and case handling
- Solid computer literacy and experience working online
- Experience handling both inbound and outbound interactions
- Clear, empathetic, and professional communication under pressure
- Experience with Zendesk or similar ticketing platforms
- Familiarity with Slack or online team collaboration tools
- Background in the online travel industry
- Technical support background (electronics, machinery, or industrial sectors)
- Proficiency in Salesforce and standard office tools
- Internet:
Stable wired broadband connection - Hardware:
- Processor:
Minimum 1.8GHz (64-bit preferred) - RAM: 8GB+
- Storage:
Minimum 10GB free - Screen: 1920x1080 resolution preferred
- Wired USB headset
- Operating System:
- Windows 11 or later
- macOS 13 or later
- Monday to Friday: 9:00 AM – 6:00 PM
- Shifts are either 9am‑1pm or 2pm‑6pm
- Two days off per week
- 100% Remote Work
- Flexible, project-based assignments
- Long-term collaboration opportunities
- Career development and learning paths
- Gamification program (performance-based bonuses and paid holiday hours)
- Freelance cooperation agreement
If you are customer‑focused, tech‑savvy, and thrive in a fast‑paced, remote environment, we’d love to hear from you. Apply by March 15 to be considered for our first training group this year (more training groups to come).
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