Remote Customer Success Analyst

Employer Industry: Utility Software Solutions

• Salary up to 85K CAD based on experience
• Comprehensive Medical, Dental, and Vision benefits starting from your first day of employment
• 3 weeks' vacation and 5 personal days
• Employee stock ownership and RRSP/401k matching programs
• Opportunity to work remotely from anywhere in Canada and the USA
• Supportive team environment focused on exceptional customer service

• Operate as the primary support liaison between the employer and clients, effectively responding to and resolving inquiries
• Assess and review software configurations and code to identify resolutions or elevate issues according to support guidelines
• Document processes, routines, and resolutions within the client tracking system
• Proactively follow up with clients to ensure their inquiries and issues are satisfactorily resolved
• Collaborate with team members to exchange knowledge and improve support practices

• Proven work experience in a Software Support role
• Strong interpersonal and communication skills
• Excellent analytical, research, and problem‑solving skills with a strong ability to prioritize work effectively
• Exceptional attention to detail and the ability to grasp concepts quickly
• Preference given to candidates with utility experience

• Experience in customer service within the utility sector
• Familiarity with software troubleshooting and technical support processes

#Utility Software #Customer Success #Remote Work #Career Opportunity #Competitive Benefits

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