Customer Service Engineer| French speaking

In the role of Customer Service Engineer| French speaking you’ll assist the service team in delivering high-quality support to customers, dealers, and manufacturers.

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Key responsibilities include:

• Providing direct support via phone and email
• Entering data into company IT systems as needed
• Identifying opportunities to upgrade products
• Collaborating with service colleagues and product management to resolve technical issues
• Handling product returns, fault verification, and warranty claims
• Providing on-site field service
• Assisting with training events for consumers and dealers.

Requirements

• 2-5 years of hands-on experience repairing electronics devices/products.
• Fluency in French both speaking and writing + excellent English.
• Strong customer service orientation with a friendly, approachable demeanor.
• Excellent problem-solving and analytical skills.
• Proficiency in computer usage.
• Exceptional written and verbal communication skills.
• Highly organized with great attention to detail.
• Self-driven with a strong ability to work collaboratively in a team.
• Willingness to travel as needed

Benefits
28 days of holiday
Travel cost reimbursement
WFH allowance
Comprehensive Health Insurance and Pension plans
Performance-based bonus to reward success
Desk and chair compensation for a comfortable work-from-home experience
Lease bike plans
Application Procedure
If you are interested in this vacancy, you can apply by clicking on the button above. By clicking on apply, you agree to our privacy commitment and terms and conditions. Your application will be sent directly to the recruiter in charge. IMPORTANT: if you are not yet registered with Undutchables we kindly ask you to do so. Your information will be handled in the strictest confidence and your CV will not be sent to a company unless you have given prior permission.

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